AREAS OF RESPONSIBILITY
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
- Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
- Monitors status regularly and adjusts strategies as appropriate
- Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
- Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
- Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
- Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
- Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
- Ensures front desk handles billing and cash in accordance with hotel’s standards
- Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
- Ensures front office is in compliance with all hotel policy and procedures
- Recruits and selects qualified candidates
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Keeps General Manager promptly and fully aware of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favourable image of the Hotel to the public
- Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner
REQUIREMENTS
- Minimum one - three years experience front office experience
- High school diploma required, bachelor’s degree preferred
- Strong computer systems skills including; reservations and reporting systems
- Strong financial acumen
- Excellent communication skills, ability to influence situations
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Strong Microsoft Office suite and reporting system skills
- Ability to work a flexible schedule