Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Junior Network Engineer you'll join a network engineering team supporting carrier and enterprise customers, working closely with colleagues based in the US and Croatia. As part of this team, you'll be the last line of technical support, receiving escalations from support and monitoring teams and working through them to resolution. This is a junior-level opportunity designed to help you build hands-on experience with large-scale carrier networks, with senior team members available to support you as you grow into more complex engineering work. What you'll do Implement custom network solutions for carrier and enterprise customers. Act as an escalation contact for the Network Operations group, troubleshooting issues for customers and the network they connect to. Assist with the design, engineering, planning, implementation, and maintenance of the company's nationwide IP/MPLS backbone. Assist with the design, engineering, planning, implementation, and maintenance of local fiber, access networks, and DCS systems across major markets. Support the design, engineering, planning, and implementation of new sites and market launches. Develop and document processes and solutions for internal distribution and cross-team training. Assist with the automation of network-related processes. Participate in an on-call rotation (outside of standard business hours) once comfortable within the environment. What makes you a strong fit At least 1 year of experience in a networking role, or a technical support/call center background with a desire to move into network engineering. Hands-on experience with IOS, IOS XR, or Junos, including switch and router configuration and management from the command line. Working knowledge of IP, MPLS, BGP, and Ethernet fundamentals. Comfortable working and communicating with a remote, cross-regional team. Ownership mindset, patience, and follow-through, comfortable taking an assigned issue all the way to resolution. Strong problem-solving skills and resourcefulness. Fluent in English, both written and spoken. Nice-to-have qualifications Experience supporting carrier or enterprise VoIP and data services. Familiarity with network security fundamentals, IPv6, or recent MEF/IEEE Ethernet standards. Exposure to Python or shell scripting. Experience with monitoring/surveillance systems (e.g., NMIS, CheckMK, Nagios), configuration management tools (e.g., Saltstack), or automation frameworks (e.g., Nornir, Ansible, StackStorm). Familiarity with workflow tools (e.g., Salesforce, PagerDuty, Wrike, Trello, Slack, MS Teams) or data visualization tools (e.g., RRD/Cacti, Graphite/Grafana). Cisco or Juniper certifications, or a bachelor's degree in a related field (in progress is fine). Why you'll love it here Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.  Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us. Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries. Learn more 👉 Life at Infobip - Infobip From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all. Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Join a company that values your growth, well-being, and success. Explore more 🌱 Working at Infobip - Infobip We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way. Learn more about our culture 🔗 Principles - Infobip

Junior Network Engineer.

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