We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.
Your tasks:
- Serve as the first point of contact for customer Key-Users reporting incidents or questions
- Receive, categorize, and prioritize and solve tickets in the helpdesk system
- Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
- Monitor system dashboards and alerts for automated storage and conveyor systems
- Assist operators and Key-Users with login issues, user permissions, and routine tasks
- Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
- Maintain and update the knowledge base with recurring issues and standard procedures
- Support end-user training sessions or refreshers when needed
- Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
- Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
- Strong analytical skills, attention to detail, and a methodical approach to problem-solving
- Customer-focused, with strong communication and interpersonal skills
- Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
- Fluent in English (written and spoken), German or French is a plus
- You demonstrate attention to detail.
- You have a first experience as a helpdesk representative
- You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
- You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
- Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus
- You are willing to participate in our 24/7 standby service and eventually transition into a shift system.
- In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success
What do we offer you?
- A place in an enthusiastic, young fast growing organisation with the necessary ambitions
- The necessary freedom and opportunity to take initiative.
- An intensive training by experienced people.
- An attractive salary in an international environment with many benefits:
- Company car with fuel card/charging pass
- Group & health insurance
- Meal vouchers (8€)
- Eco vouchers
- Net allowances
- CAO90 Bonus
- Laptop
- iPhone + subscription
- 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)
Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.