QA Engineer 2 - Operations JOB CODE PHL5246 JOB PROFILE NAME (Title) QA Engineer 2 - Operations MANAGEMENT LEVEL 39 Senior Professional DISCIPLINE Quality Assurance REPORTS TO FSLA CLASSIFICATION Exempt; Pay Rate Type: Salary The QA Engineer 2 - Operations ensures operational quality across releases and environments. This role designs and executes test plans, validates defect fixes, and monitors production health to protect customer experience. The position collaborates with development, product, and support teams to streamline release readiness and drive continuous improvement. The engineer builds automated checks, maintains test data, and improves observability for rapid issue detection. Success is measured by defect leakage reduction, test coverage growth, and stable, predictable deployments. Understands the principles of parts, product and service quality evaluation and control and can relate to the organization's goal that aims to minimize the costs of reworking or waste and maximize customer satisfactions through products innovation and breakthroughs. QA Engineer 2 is responsible for creating parts qualification, test methodology and metrology, and new model failure analysis to ensure that parts conform and are comparable to OEM and product warranty. He / She enhances the capability of failure and reliability testing to sustain an effective and cost-efficient approach to new parts, product and process qualification and development. ESSENTIAL DUTIES AND RESPONSIBILITIES Researches and provides input to determine equivalent Industry-wide used metrology on identifying relationships between the various structures and types of materials. Creates parts qualification and reliability process, system, test plan, and test methodology that is appropriate, effective, and efficient for a given commodity based on the existing procedure. Generates and continuously improves current method and test equipment/jigs to have a robust process and test time efficiency through innovations. Validates analysis of parts failure and formulate a hypothesis for a possible solution. Generates new methods and test equipment/jigs to have a robust process and test time efficiency through innovations. Participates in the development of product specifications, acceptance criteria, and disposition from handling of the non-conformances, and new business programs. Conducts material analysis and product / parts characterization. Reviews reports for complex failure analysis, new material, and new technology and provide feedback for continuous improvement. Leads discussion with requestors and reviews reports for simple and existing process changes validation and provides feedback for continuous improvement. Acts as liaison officer in identifying risk, creation of mitigating measures, and communication to risk committee. Leads projects which drive continuous improvement and quality of test methodologies. Leads the overall part qualification and reliability team on behalf of the supervisor. Executes, contributes to, and participates in 5S activities within assigned station/area. Adheres to Asurion Handbook and the Rules of Corrective Discipline. Performs other duties as maybe assigned by immediate superior. Required Education and Experience: Bachelor’s degree in Engineering (preferably BS in Material Science and Engineering, BS in Applied Physics, BS in Chemical Engineering, BS in Materials Engineering) Minimum of 4 years of experience in laboratory and reliability testing Preferably with 4 years’ experience in failure analysis and metrology such as but not limited to SEM-EDS, 3D X-ray Imaging, CMM, etc. Technical / Functional Competencies Continuous Improvement Quality Manufacturing Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE) Mobile Testing, Repair and Troubleshooting Manufacturing Diagnostic Advance Mobile Communications Technology Lean Six Sigma Green Belt preferred Project Management Material Characterization and Analysis Change and Risk Management Advance Quality Planning Quality Standards, Quality Systems and Process Improvement Laboratory Tester and Equipment System for Handling of Non-conforming Technical Writing, Presentation and Communication Skills MS Office Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

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