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One platform, one system for observability, intelligence, and action.
Agentic AIOps
Infrastructure Observability
Cloud Observability
Internet Performance Monitoring
Digital Experience Monitoring
Log Management
Meet Edwin AI
Turn fragmented cross-domain event noise into explainable, guided action.
AI Agent
Deploy specialized AI agents to handle investigation across the incident lifecycle.
Event Intelligence
Compress raw alert storms into high-fidelity, prioritized insights.
AI Automation
Execute governed, closed-loop remediation across automation playbooks.
ITOps Context Graph
Unify topology, telemetry, and changes into an AI-ready context layer.
MCP
Establish traceable, secure governance boundaries for AI tool integrations.
Manage, configure, and govern AI agents from one place.
Network Monitoring
Accelerate time to innocence with deep network path and device visibility.
Server Monitoring
Track server health, OS metrics, and resource utilization across environments.
Remote Monitoring
Monitor distributed endpoints, branch networks, and remote facility health.
VM Monitoring
Maximize hypervisor performance and streamline compute capacity planning.
SD-WAN Monitoring
Keep multi-site cloud networks connected with real-time edge visibility.
Database Monitoring
Pinpoint database query bottlenecks to keep business applications fast.
Configuration Monitoring
Minimize change failure rates by tracking device configuration drift.
Storage Monitoring
Track SAN/NAS arrays, IOPS bottlenecks, and storage capacity trends.
Container Monitoring
Automated, real-time visibility for Kubernetes and ephemeral microservices.
AWS Monitoring
Track AWS services, scaling, and costs alongside on-premises data.
Google Cloud Monitoring
Monitor native GCP infrastructure, compute, and serverless resources.
Azure Monitoring
Comprehensive visibility into Azure environments, gateways, and workloads.
AI Monitoring
Track LLM infrastructure, GPU utilization, and AI application stack health.
Oracle Cloud Monitoring
Track OCI native compute, enterprise databases, and cloud storage.
SaaS Monitoring
Validate availability and workforce productivity for critical SaaS apps.
Cloud Cost Optimization
Optimize cloud spend, maintain performance, and control budgets.
Real User Monitoring
Capture actual customer journeys and frontend performance in real time.
Synthetic Monitoring
Emulate user transactions and SaaS workflows to catch problems early.
Endpoint Monitoring
Diagnose remote workforce digital experience across devices and networks.
Website Monitoring
Protect revenue journeys with proactive synthetic checks and uptime tracking.
API Monitoring
Test endpoints and third-party API reliability for critical app integrations.
Application Performance Monitoring
Connect code execution and traces directly to infrastructure health.
DevOps Lifecycle Monitoring
Protect release velocity by validating dependencies during deployments.
Heartbeat Monitoring
Run endpoint checks to catch outages before users notice.
WebPageTest Web Performance
Test, compare, and optimize website speed, Core Web Vitals, and performance across real devices and global locations.
Proactively manage modern hybrid environments with predictive insights, intelligent automation, and full-stack observability.
Autonomous IT
Predictive, autonomous IT built
for resilience.
Automation
Eliminate operational toil with safe, policy-governed remediation workflows.
Modernization and Transformation
Accelerate complex technology transitions while protecting core enterprise resilience.
Cloud Migration
Maintain workload performance throughout migration.
Tool Consolidation
Reduce licensing costs and silos by replacing fragmented monitoring tools.
Cost Optimization
Lower your total cost-to-serve by finding cloud waste and underused resources.
Operational Efficiency
Maximize team capacity by reducing alert storms and shift-handoff friction.
Reduce MTTR
Shorten war-rooms by surfacing topology-aware probable cause in mins.
Network Reachability
Independently audit external BGP, ISP, and SaaS provider connectivity boundaries.
Edge Deployment Optimization
Monitor SLOs, compare providers, and validate cloud and edge delivery.
Web Performance Optimization
Maximize digital checkout conversions by tracking global frontend latency metrics.
Application Resilience
Safeguard business services against transaction failures and costly downtime.
Workforce Productivity
Troubleshoot remote hardware and network issues to protect productivity.
Live Internet Outages Map
Explore global application and SaaS outages from the last 24 hours with live data powered by Internet Sonar.
Check out our resource library for IT pros, featuring expert guides, strategies, and insights for smarter, AI-driven operations.
Resources
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Why LogicMonitor?
Discover why leading IT teams trust us to unify hybrid observability and eliminate tool sprawl.
Our observability platform proactively delivers the insights and automation CIOs need to accelerate innovation.
Leadership
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Customer Success, Pune, India
Customer Technical Architect
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You’ll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You’ll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
Here’s a closer look at this key role:
Technical Architecture & Strategic Advisory
- Act as the primary technical point of contact for key enterprise accounts, building trusted technical relationships with C-level executives, principal architects, and engineering leads.
- Understand complex business and operational requirements and translate them into robust, scalable observability architectures.
- Conduct Executive Architecture Reviews, health checks, and strategic planning sessions to align platform usage with business objectives.
Agentic AI & Modern Observability Frameworks
- Architect and implement comprehensive observability strategies for Agentic AI, autonomous agent networks, and LLM-backed applications.
- Leverage and advise clients on modern context protocols including Model Context Protocol (MCP), WebMCP, and tool-use interfaces to securely connect AI agents with telemetry, APIs, and data sources.
- Establish performance and reliability metrics for autonomous agents, evaluating execution accuracy, tool selection, reasoning latency, token consumption, and agent-to-agent communication paths.
- Guide enterprise clients in leveraging AI/ML insights to automate incident management, anomaly detection, and self-healing IT capabilities.
Enterprise Cloud Migration & Digital Experience Modernization
- Architect pre- and post-migration observability strategies for large-scale enterprise cloud migrations (on-premise to AWS, Azure, GCP, or multi-cloud hybrid topologies).
- Establish telemetry baselines to ensure zero degradation of digital experience, end-user latency, or application performance during complex cloud transitions.
- Provide technical oversight on Internet pathing, DNS reliability, BGP path health, and CDN distribution performance during migration phases.
Network Pathing, Integration & API Architecture
- Design end-to-end telemetry architectures across multi-cloud, containerized (Kubernetes), and edge application environments with deep emphasis on core Internet network pathing (BGP, DNS, TCP/IP, ISP routing, CDN).
- Guide clients on building custom API integrations, automation workflows, and monitoring pipelines using tools like Terraform, Ansible, and custom REST/GraphQL endpoints.
- Serve as an advanced technical escalation point to troubleshoot complex routing, latency, and digital experience challenges.
Enablement, Thought Leadership & Product Alignment
- Deliver best-practice technical workshops, enablement sessions, and product demonstrations to empower customer engineering and operations teams.
- Act as the voice of the customer internally, establishing a direct feedback loop with Product, Engineering, and AI R&D teams to influence product roadmaps.
- Author technical whitepapers, architectural integration patterns, and best-practice guides for internal and customer-facing knowledge bases and technical blogs.
- 6+ years in senior customer-facing technical roles (Customer Technical Architect, Principal Solutions Architect, Principal Customer Success Engineer, or Lead Technical Account Manager).
- Proven track record of supporting large global enterprises, Fortune 500, or Global 2000 accounts through complex cloud and digital transformations.
- Hands-on experience or deep understanding of building, deploying, and monitoring Agentic AI workflows, multi-agent frameworks, and LLM-driven architectures.
- Direct exposure to emerging AI integration standards including Model Context Protocol (MCP), and custom tool-calling/agentic API interfaces.
- Familiarity with tracking AI-specific telemetry: execution loops, context degradation, tool response latency, token consumption, model drift, and safety guardrails.
- Demonstrated experience leading enterprise-wide Cloud Migration observability initiatives (monitoring application & latency impact during migration to cloud-native/Kubernetes).
- Expert-level understanding of Internet infrastructure and network pathing: BGP (Border Gateway Protocol), ISP routing, DNS architectures, HTTP/3, SSL/TLS, and CDN distribution networks.
- Understanding of multi-cloud architectures (AWS, Azure, GCP) and cloud-native application deployment models.
- Strong expertise in modern integration patterns, web APIs (REST, GraphQL), webhooks, and data pipelines.
- Hands-on scripting capabilities in Python, Bash, Go, or JavaScript/TypeScript.
- Familiarity with Infrastructure-as-Code (IaC) tools (Terraform,Ansible) and incident routing ecosystems (ServiceNow, PagerDuty, Jira, Slack).
- Exceptional written, verbal, and technical writing abilities with strong analytical and troubleshooting instincts.
- Ability to articulate complex technical, network pathing, and AI architectures to C-level executives and engineering teams alike.
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.
- Willingness to travel periodically for key executive engagements, architectural workshops, or onsite enablement.
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Notice Regarding Use of AI in Hiring
We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [email protected].
By submitting your application, you acknowledge this notice.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.