Auto Claims Adjuster To assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication based on technical findings and policy guidelines. Location: Bengaluru/ Mumbai Hybrid: (2/3 Days work from Office) What will be my duties and responsibilities in this job? Review and process warranty/extended warranty claims within defined service levels. Evaluate repair estimates for correctness of parts, labor values, and repair recommendations. Analyze technical failures using diagnostic reports, repair history, and supporting documents. Conduct root cause analysis and assess technical findings to determine claim eligibility. Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification. Handle claim-related escalations and communicate decisions professionally via phone and email. Monitor claim trends and provide analytical insights on recurring failures and repair patterns. Ensure adherence to warranty policies, processes, and guidelines. Maintain accurate claim records and documentation. What are the requirements needed for this position Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline. Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment. Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics. Good understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations. Experience in claim assessment, estimate verification, and technical report analysis. Skills & Competencies Strong technical troubleshooting and root cause analysis skills. Ability to validate repair estimates, parts applicability, and labor operations. Excellent verbal and written communication skills. Strong analytical and decision-making capabilities. Ability to manage stakeholder expectations and handle escalations effectively. Proficiency in MS Office and claim management systems. Preferred Qualifications Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations. Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage. Key Attributes Customer-focused approach. Attention to detail. Ability to work independently and manage multiple priorities. Strong collaboration and dealer relationship management skills.ched AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice. This site provides access to current job openings across Assurant for individuals impacted by a recent severance event. It is intended to support your continued career journey by offering visibility into roles that may align with your experience and interests. All positions listed are open to qualified candidates and follow Assurant’s standard application process. We encourage you to explore available opportunities and apply to roles that match your career goals.

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