The Sales Specialist is a dynamic, customer-facing role responsible for supporting the sales team through business growth and development, optimizing the sales process and delivering exceptional customer experience. This position is a valued partner in the sales team who will aid in driving revenue by expertly managing sales processes and facilitating seamless customer interactions. Sales Specialists will gain exposure to the sales function through shadowing and hands-on learning, positioning themselves for future growth within the organization. This is a hybrid role that requires working at the Lewisville facility 2-3 days a week, Monday through Friday, from 8AM to 5PM. What will be my duties and responsibilities in this job? Deliver comprehensive administrative support to sales staff, including: Proactively following up on outstanding payments, return requests, and order status to ensure a seamless customer experience Serve as a primary point of contact for portfolio customers, engaging in direct communication via phone and email with a broad buyer base, building strong relationships and understanding client needs Shadow experienced sales professionals to deepen understanding of sales strategies and best practices Uphold Assurant policies and guidelines, demonstrating integrity and professionalism in all interactions Collaborate proactively with internal cross-functional teams to resolve issues and support business objectives Distribute marketing emails, sales announcements, and NPS/CX surveys to drive engagement and awareness Provide coverage for team members during Paid Time Off (PTO), ensuring continuity of service Maintain accurate records and documentation of customer feedback, sales activities, priorities, projects, and buyer data Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency What are the requirements needed for this position? 3+ year of experience in sales support, customer service, or administrative roles preferred Supply chain, reverse logistics or mobile device experience is desired. Proficiency in MS Office Suite, with advanced skills in Excel Outstanding verbal and written communication abilities Strong relationship-building skills and a customer-centric mindset Exceptional planning, organization, and time-management capabilities Adaptability and resilience in a fast-paced, evolving environment Self-motivated, innovative, and proactive approach to work Willingness to work extended hours, including nights and weekends, as business needs dictate Professional demeanor with the ability to interact effectively across diverse groups, including executives, managers, customers, and subject matter experts Analytical thinking and problem-solving skills, with the ability to synthesize information from multiple sources and translate it into actionable steps Bachelor’s Degree (preferred) Project management or Lean Six Sigma experience (desired) What other skills/experience would be helpful to have? Bachelor´s Degree Project management or Lean Six Sigma experience #AssurantProudJR #LI-Hybrid ENT4406 - Sales Specialist Job Grade 09 Pay Range: $ 56.200,00 - $ 94.100,00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice. This site provides access to current job openings across Assurant for individuals impacted by a recent severance event. It is intended to support your continued career journey by offering visibility into roles that may align with your experience and interests. All positions listed are open to qualified candidates and follow Assurant’s standard application process. We encourage you to explore available opportunities and apply to roles that match your career goals.

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