Not Your Typical Account Manager—You’re the Face of Service
You’re not just someone who checks the boxes, you’re the kind of person who spots the problem before the client says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.
This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.
What You’ll Be Doing:
- Serve as the primary point of contact for an assigned group of commercial facility clients.
- Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
- Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
- Leverage LinkedIn to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth.
- Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
- Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
- Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
- Use our CRM system to document inspections, manage client data, and route field activities efficiently.
What We’re Looking For:
- 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
- Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
- Natural problem-solving instincts and the ability to juggle multiple moving parts.
- High level of accountability and organization — you own your outcomes.
- High school diploma required; Bachelor’s degree preferred.
- Valid driver’s license, clean record, and the flexibility to visit clients throughout the Dayton area.
Why City Wide?
We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.
What You’ll Gain:
- Competitive compensation with strong uncapped commission.
- Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
- Free dry cleaning included — a small perk that makes a big difference.
- Daily visibility and collaboration with senior leadership — your voice matters.
- Real room to advance
If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!
City Wide is an Equal Opportunity Employer.