Envision Employment Solutions is currently looking for a Distribution Operations Head for one of our partners, a leading Digital Bank!
THE ROLE
You lead the operation behind the bank’s Points network, the physical touch points that put a digital bank within reach. Every vendor keeping a Point running, every deployment, every incident that takes one offline, and every report on how the network is performing runs through you. Your job is to make sure each Point is operational, compliant, and delivering a consistent customer experience across every location.
WHAT YOU’LL DO
- Manage the monitoring and operational functions of the Points network, including service levels and identifying low and high performing machines
- Own Points network performance reporting and flag issues to the Banking Operations Director
- Manage vendors and hold them accountable to contracted SLAs
- Oversee Point deployment, installation, and decommissioning strategy across locations
- Manage Point related incident escalations and ensure timely resolution
- Ensure Points operate in compliance with regulatory and internal standards
- Coordinate with Technology, Infrastructure, Compliance, and Risk teams on network issues through to closure
- Manage and develop the L1 Operations team
WHAT WE’RE LOOKING FOR
- 12+ years in vendor management, field operations, or kiosk/ATM network management
- Experience managing third-party service providers and holding vendors to SLAs
- Strong operational coordination skills across multiple locations or sites
- Familiarity with kiosk, ATM, or self-service terminal operations preferred
- Experience in financial services or regulated environments preferred
YOU’LL THRIVE HERE IF YOU
- You’d rather fix a vendor’s recurring failure than log another ticket about it
- You treat network uptime as a promise to the customer, not a number on a dashboard
- You can tell which locations are carrying the network and which are dragging it, and you act on it
- You can coordinate across sites, vendors, and internal teams without losing sight of the details
- You want to build the network that makes a digital bank feel physically real
WHY THIS ROLE
A bank people belong to has to show up where they are. You build and run the network that makes that true, one Point at a time.
Success measures: Point uptime and availability rate, vendor SLA attainment, incident resolution time, and team performance and analyst development.