Responsible for developing, implementing, and managing Human Capital and Administrative functions for the F&B operations within the assigned country or region. Ensures compliance, smooth HR operations, effective workforce planning, and administrative support across restaurants, kitchens, warehouses, and corporate F&B offices.
Requirements
Key Responsibilities:
1. Leadership & Team Management
- Lead and supervise all HC & Admin staff across the country/region, ensuring smooth daily operations.
- Conduct periodic staff appraisals, provide coaching, and foster strong communication across all levels.
- Develop and deliver training programs covering food safety, customer service, leadership, and operational skills.
2. HR Planning & Policy Implementation
- Provide inputs into division yearly plans, manpower budgets, and operational requirements.
- Support development, implementation, and periodic review of HC & Admin policies aligned with corporate guidelines.
- Ensure compliance with labour law, food safety HR standards, regulatory requirements, audits, and risk management protocols.
3. Workforce Management
- Consolidate workforce needs for all F&B outlets and departments; prepare annual HR plans.
- Supervise recruitment, onboarding, and induction processes.
- Support manpower planning, scheduling, and talent forecasting across all F&B locations.
- Manage employee relations, grievances, and mediation in coordination with Operations management.
4. Administrative & Compliance Oversight
- Oversee visa processing, work permits, medicals, and residency renewals, ensuring legal compliance.
- Manage time attendance systems and provide accurate payroll inputs.
- Oversee office and outlet administrative functions, including maintenance, facility management, and vendor/service agreements.
- Maintain secure filing, digital archiving, and confidentiality of employee documentation.
- Coordinate with Corporate IT for HR systems, attendance tools, and administrative technologies.
5. Reporting & Communication
- Prepare regular performance reports for HC & Admin and contribute to overall F&B operational reporting.
- Provide inputs on HR policies to Corporate HC & Admin and ensure local adherence.
Additional Duties:
- Handle travel arrangements, ticketing, accommodation coordination, and expense management for employees as required.
- Perform any other related duties assigned by the direct supervisor.
Benefits
Qualifications & Experience:
- Minimum 5 years of experience in Human Resources, preferably within F&B, hospitality, or service industry.
- Excellent English communication; Arabic preferred in certain regions.
- Strong understanding of local labour laws and F&B regulatory requirements.
- Proficiency in HR systems, scheduling tools, attendance systems, and MS Office.
- Knowledge of F&B manpower planning, food safety training requirements, and high-volume recruitment is an advantage.