Job Title: IT Intern
Employment Type: Intern
Division: Information Technology
Department: Information Technology
Work Schedule: Full-time/40-hours - In Person
Salary Range: $23 - $28/hour
The Information Technology Intern supports the Support and Jobsite Operations teams in troubleshooting and resolving technical issues. This role offers hands-on experience in IT system management, customer support, and multitasking within a fast-paced, complex operational environment.
Responsibilities / Essential Functions
- Work directly with our Support/Jobsite operations team and assist in technical problems/issues as needed.
- Work directly with our Support and Jobsite Operations teams to assist with resolving technical problems and issues as they arise.
- Assist in the installation, configuration, and maintenance of hardware and software systems to ensure smooth IT operations.
- Support the IT team with system updates, backups, and implementation of security protocols to protect data integrity.
- Possess a customer service mindset and demonstrate a passion for technology and troubleshooting.
- Manage multiple projects efficiently in a fast-paced environment while maintaining strong organizational skills and great attention to detail.
- Document technical procedures and provide end-user support and training as needed.
Key Skills
- Strong written and verbal communication skills, with the ability to clearly convey information to team members, clients, and cross-functional stakeholders.
- Excellent troubleshooting and problem-solving abilities related to hardware, software, and network issues.
- Customer service-oriented mindset, demonstrating patience and professionalism.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with strong organizational and documentation skills.
- Willingness and ability to travel to various office and jobsite locations as needed.
Required Experience
- Currently pursuing an Associate’s or Bachelor’s Degree in Information Technology (IT) or a related field.
- Proficient with Windows operating systems and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Basic knowledge of computer setup, peripheral connectivity, and IT infrastructure.
- Understanding of networking concepts and protocols (TCP/IP, DHCP, VPN).
- Some experience with Active Directory Domain Services and IT service management tools or ticketing systems.
- Familiarity with system updates, backups, cybersecurity best practices, and basic programming languages like HTML/CSS (advantageous).
- Prior IT-related work experience preferred.
- Commitment to maintaining confidentiality and adhering to security best practices.