Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title: Item Processing and Imaging and Mail Services Coordinator Business Unit: Operations Reports to: Manager of Item Processing and Imaging & Mail Services Position Overview: The Item Processing Imaging and Mail Services Dual Coordinator supports the daily operations of two high-volume processing departments, ensuring the accurate and timely processing of items, imaging activities, and mail services. This role monitors workflow volumes, balances workloads, maintains production schedules, resolves operational issues, and ensures compliance with bank policies, procedures, and regulatory requirements. The incumbent serves as an escalation point for staff questions, supports training, assists with quality control and helps to meet service and performance standards. Primary Responsibilities: Coordinates and monitors departmental workflow, adjusts staffing and schedules to meet production demands, and ensures critical and high-risk tasks are prioritized and completed to minimize operational risk and customer impact. Coordinates departmental reporting and tracking activities, ensures data accuracy, supports process improvements, and monitors compliance with document retention and records management requirements. Serves as the department subject matter expert and primary escalation point, providing guidance on processing issues, researching exceptions, troubleshooting complex situations, and supporting staff with operational questions. Supports business continuity and disaster recovery activities, ensures compliance with bank policies and regulatory requirements, and maintains accurate, up-to-date departmental procedures and process documentation. Serves as the department's operational lead in the absence of management, supporting workflow continuity, escalating unresolved issues, coordinating testing for system enhancements, and assisting with bank projects, mergers, and acquisitions. Coordinates and delivers employee training, maintains procedures and job aids, supports cross-training initiatives, and assists with process documentation and annual procedure reviews. Provides input to supervisory on employee performance, communicates recurring operational issues, supports team meeting initiatives, and promotes the Bank’s core values and customer service standards through daily actions. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 3 Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Ability to work and multi-task in a fast-paced environment Ability to use general office equipment Ability to use a personal computer and job-related software MS Word - Intermediate Level MS Excel - Intermediate Level A combination of education and experience may be considered Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Valid Driver's License Physical Requirements or Work Conditions Beyond Traditional Office Work: Heavy lifting over 45 pounds Frequent kneeling/crawling/stooping Frequent driving (car, van, truck) Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered. A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent. Sign up for Job Alerts: A simple and easy way to stay up to date on career opportunities available. Interested in a career with FNB Corporation but not finding something that currently aligns with your interests, background, or experience? You now have the ability to sign up for job alerts through your candidate profile. To enroll you will need to create or sign into your candidate profile and select "job alerts". By enrolling in job alerts, you will receive email notifications as opportunities come available that match your selected interests.

Item Processing and Imaging Mail Services Coordinator.

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