It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Birmingham Orthodontics, we don’t just straighten teeth—we transform lives and build confidence! As our Bilingual Receptionist, you are the welcoming face and voice of our Hoover practice. You’ll deliver world-class service to our patients while collaborating closely with our orthodontists, clinical assistants, and team leads to keep our day running seamlessly. If you are fluent in both English and Spanish, love connecting with people, and thrive in a fast-paced, high-energy environment, we’d love to welcome you to our family! What You’ll Do (Key Responsibilities) First Impression Champion: Warmly welcome patients and families, managing check-ins, phone lines, and direct customer service with enthusiasm. Patient & Schedule Optimization: Coordinate patient scheduling, appointment confirmations, and patient flow to maximize treatment efficiency. Insurance & Financial Coordination: Verify insurance eligibility, manage patient accounts, and assist families in understanding their coverage. Records & Administration: Maintain precise, HIPAA-compliant patient health records and digital files. Practice Support: Maintain front-desk stock, assist with office organization, and ensure our reception area is clean, inviting, and stocked. What We’re Looking For Bilingual Proficiency: Fluent in English and Spanish (verbal and written) to comfortably assist our diverse patient community. Communication & People Skills: Outstanding verbal and written communication with a genuinely kind, warm, and approachable personality. Detail & Time Management: Exceptional organization, attention to detail, and the ability to multi-task effortlessly. Team Player Mindset: Anticipates doctor and team needs, handles constructive feedback with grace, and approaches challenges with problem-solving energy. Qualifications: High school diploma (or equivalent); 2+ years of front office experience preferred; basic computer literacy; legible handwriting. Why You’ll Love Working Here (Total Rewards) You’ll join a winning, close-knit team that lifts each other up and celebrates success together. We offer a culture of continuous growth and an environment where you are valued every day. Supporting Your Professional Growth: Competitive compensation Clear opportunities for career advancement A passionate, supportive team that cares about our mission and our patients Supporting Your Health & Well-Being: Flexible health and medical insurance options Employee Assistance Program (EAP) Complimentary orthodontic treatment for you and your family! Life Balance & Future Planning: Paid Time Off (PTO) and paid holiday time Industry-leading 401(k) retirement plan with company matching Ready to Join Our Team? If you bring exceptional customer service, bilingual skills, and a positive, team-first attitude, we can’t wait to meet you! Apply today to take the next step in your career with Birmingham Orthodontics in Hoover. At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.

Bilingual Receptionist - Birmingham Orthodontics.

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