Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Please be informed that this is not an active vacancy but part of Medtronic's ongoing effort to build a strong pipeline of talented professionals for future opportunities within our Operations Support & Process Excellence team. As these roles open regularly, we continuously review applications to identify strong matches. If your profile aligns with upcoming needs, you may be invited to join our Medtalent community and/or be contacted directly when a suitable role becomes available. Join our Medtronic Order Operations team and help redefine how medical technology reaches patients across Western Europe. In our evolving Specialized Services environment, you will drive operational excellence, improve process quality, and directly support our Mission to patients. Customer Care is evolving into a specialist organization where operational excellence, process expertise and continuous improvement come together to create greater value for patients, customers and business partners. As a Process Excellence Specialist, you are recognized as a subject matter expert within your specialist domain. You combine deep operational knowledge with analytical thinking and continuous improvement methodologies to strengthen end-to-end Offer-to-Cash processes across our Spinal and Aortic Operating Units. Working closely with Operating Units, Sales, Customer Care Shared Service Centers, Supply Chain, Finance, Logistics and Quality, you act as a trusted operational partner and subject matter expert, translating business needs into scalable operational solutions and sustainable process improvements. Through strong stakeholder partnerships, you influence operational performance, simplify complex workflows and improve process governance across multiple EMEA countries. Beyond operational excellence, you play a key role in shaping the future operating model by driving standardization, digitalization, automation, AI-enabled workflows and self-service adoption. Your expertise helps transform operational insights into sustainable solutions that strengthen customer experience, operational performance and organizational capability. If you enjoy solving complex operational challenges, influencing strategic improvements without formal authority and helping shape the future of Customer Care, this role offers an exciting opportunity to make a meaningful impact within a highly international environment. Following your full-time onboarding at our Heerlen office, this hybrid position requires office presence for 3–4 days per week, depending on your country of residence (Netherlands, Belgium or Germany). Please note that relocation support is not provided. A Day in the Life As a Process Excellence Specialist, you provide specialist expertise across assigned Offer-to-Cash process domains, ensuring operational stability, process governance and continuous improvement across multiple EMEA countries. Your day combines operational monitoring, analytical problem solving, stakeholder partnership and continuous improvement. You monitor process performance and KPI trends, investigate complex operational issues, distinguish root causes from symptoms and collaborate with cross-functional stakeholders to implement sustainable improvements. Using your expertise in SAP, operational workflows and end-to-end Order-to-Cash processes, you identify opportunities to standardize processes, reduce variation and improve operational performance. You support governance by maintaining process documentation, strengthening knowledge management and ensuring consistent process execution across the organization. You build trusted relationships with Operating Units, Sales and internal stakeholders by acting as a strategic operational partner. Rather than simply resolving today's issues, you identify recurring themes, challenge existing ways of working and translate operational insights into long-term improvements that create value for both the business and our customers. You continuously anticipate future operational needs by identifying opportunities to strengthen digital capabilities, improve process maturity and increase touchless execution across the customer journey. Beyond daily operations, you actively shape the future of Customer Care by identifying opportunities for automation, AI-enabled workflows and touchless processing. You promote self-service adoption, coach colleagues on standardized processes and contribute specialist expertise that enables a more scalable, efficient and future-ready organization. Responsibilities may include the following and other duties may be assigned: Act as the recognized subject matter expert for assigned Offer-to-Cash process domains across multiple EMEA countries. Monitor operational performance, workflows and KPI trends to proactively identify risks, bottlenecks and improvement opportunities. Analyze complex operational issues, distinguish root causes from symptoms and implement sustainable improvements using Lean Six Sigma and DMAIC methodologies. Develop and maintain expert knowledge of end-to-end Offer-to-Cash processes, SAP, Customer Interaction Center (CIC) and support operational systems. Drive process governance, standardization and operational excellence by developing and maintaining process documentation, work instructions and knowledge management. Build trusted partnerships with Operating Units, Sales, Customer Care Shared Service Centers and enabling functions, acting as a strategic operational advisor for assigned process domains. Translate operational insights and stakeholder feedback into scalable process improvements, automation opportunities and future AI-enabled solutions. Lead or contribute to cross-functional strategic initiatives and transformation projects that strengthen operational excellence, customer experience and future organizational capability. Represent the function in regional projects, governance forums and business discussions as the recognized subject matter expert for assigned process domains. Promote the adoption of digital solutions, self-service capabilities and automation by coaching stakeholders towards the most effective and standardized ways of working. Influence operational decisions through specialist expertise, data analysis and evidence-based recommendations while effectively working without formal authority. Coach colleagues share specialist knowledge and strengthen organizational capability through collaboration, knowledge transfer and continuous learning. Promote a culture of operational excellence, innovation, ownership and continuous improvement. Required Knowledge and Experience: Bachelor's degree or equivalent professional experience. Recognized specialist expertise in Customer Care, Operations, Supply Chain, Operational Excellence, Process Excellence and/or Continuous Improvement. Strong understanding of end-to-end Offer-to-Cash processes, SAP and operational workflow management. Proven experience in operational monitoring, KPI analysis, process governance and operational excellence Demonstrated experience applying Lean Six Sigma, DMAIC and structured problem-solving methodologies to deliver sustainable business improvements. Strong analytical skills with the ability to translate operational data into actionable insights and strategic recommendations. Demonstrated ability to influence stakeholders, build trusted partnerships and drive improvements without formal authority. Experience developing process documentation, knowledge management and standardized ways of working. Demonstrated ability to leverage digital technologies, automation and AI to improve operational performance and support continuous improvement initiatives. Demonstrated experience leading or contributing to cross-functional strategic initiatives, transformation programs and projects that improve operational performance, customer experience and business outcomes. Ability to influence strategic decisions through specialist expertise, data-driven recommendations and strong stakeholder engagement. Excellent communication, stakeholder management and influencing skills. Fluent in English (written and spoken); additional European language(s) are considered an asset (French/German/Italian/Dutch/Nordic) Nice to Haves Lean Six Sigma Green Belt. Experience with Process Mining (Celonis). Power BI / Power Query. AI-enabled workflow solutions. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 44,000.00 EUR - 66,000.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. ‌ This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected]

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