Job Description Mission: Reporting to the Operations Manager, the Clinical Support Clerk is responsible for a variety of clerical/administrative functions supporting the Nursing Department and the home. Key Responsibilities: • To respond to incoming telephone lines and take and relay messages as required; • To greet visitors and directs them as appropriate; • To assist with resident information on lab requisitions; • To maintain or assist in maintenance of resident records /files; • To perform filing assignments for the DOC; • To assist with labeling of resident's belongings; • To prepare and post the nursing schedule under the direction of DOC; • To update and maintain the schedule daily, including calling staff; • To input changes to the staff schedules daily and present to DOC for approval; • To carry out various clerical duties and prepare reports or other duties as required; • To book ambulances and other transportation at the request of Registered staff; • To ensure resident satisfaction and continuous quality improvement initiatives are promoted; • To be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to promote it; • To work in a position of trust with vulnerable adults (residents); • To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare's Code of Conduct; • To complete all other tasks as assigned. Qualifications: • Basic clerical/administrative skills • Pleasant telephone manner with strong customer service skills • Excellent organizational and communication skills • Ability to deal with tight timelines • Experience with Microsoft office suite of applications • Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one Time Type Full time Compensation Details Compensation will be discussed during the recruiting process. At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected]. We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do. Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of the growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of 99 long-term care homes (59 owned, 40 under management contracts), deliver approximately 14.0 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 153,600 beds across Canada. Extendicare proudly employs approximately 23,000 individuals and manages an additional 5,000 joint venture employees, all of whom are highly qualified, trained and dedicated team members and passionate about providing high-quality care and services to help people live better. Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.

Permanent Full Time Clinical Support Clerk Extendicare Van Daele.

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