TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.
At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.
About the Role
Join us as a Client Funding Operations Specialist and be at the heart of our global client funding operations.
From deposits and withdrawals to transfers and reconciliations, you’ll help keep client transactions moving smoothly while taking on more complex funding cases, spotting potential issues and turning transaction data into meaningful insights.
You’ll also have the opportunity to go beyond daily operations—partnering with internal teams and payment providers to improve processes, enhance funding performance and support the testing and launch of new products and solutions.
If you have experience in financial services or the CFD industry and enjoy solving problems, digging into data and making things work better, this is an opportunity to make a real impact in a fast-moving global trading environment.
Responsibilities
- Daily Funding Processing: Review and process client deposits, withdrawals, and internal transfers across trading platforms and payment channels.
- Reconciliation: Perform daily reconciliation of client accounts, platform balances, and bank statements to ensure accuracy.
- Reporting: Prepare daily and weekly financial reports, including funding summaries and account status updates.
- Risk Monitoring: Identify and escalate unusual funding activity, trading anomalies, or operational discrepancies.
- Case Handling: Resolve transaction issues, exceptions, and client funding queries promptly.
- Compliance Support: Follow regulatory requirements (ASIC, CySEC, FMA, etc.) and support AML/CTF checks for all transactions.
- Data Analysis: Collect and analyze key statistics to improve efficiency and client service.
Requirements
- Bachelor's degree in Business Administration, Business Management, or a related field.
- Excellent written and verbal communication skills.
- Bilingual in English and Mandarin Chinese is required.
- High attention to detail to facilitate information accuracy.
- Ability to handle pressure in a fast-paced environment.
- Ability to work collaboratively within a team.
- Patience in conducting repetitive tasks and be able to maintain a high level of accuracy when multitasking.
- A fast learner, with the ability to absorb substantial information and knowledge with ease, and subsequently apply them. Intermediate/advanced Microsoft Office skills (Advanced Excel skills will be highly regarded).
Please note that this is a full-time, 12-month fixed-term position to provide temporary coverage within the team.
Benefits
- Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
- Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
- Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
- Invest in your growth! Access annual training opportunities tailored to your role.