About the Role
We are seeking a proactive and technically savvy Technical Support Specialist to support users of a growing Australian real estate platform. This role is responsible for troubleshooting issues, managing backend tasks, assisting customers, and escalating technical problems when required.
The ideal candidate will have experience within the Australian real estate industry and be comfortable learning and working with technology platforms.
Key Responsibilities
Provide remote support to customers and users.
Investigate and resolve technical and operational issues.
Manage backend system updates and administrative tasks.
Communicate with customers regarding support requests and issue resolution.
Escalate complex problems to internal teams.
Maintain accurate records of support cases.
Assist with onboarding and user support.
Requirements
Previous Australian Real Estate experience (Property Management, Sales Administration, Leasing, or Real Estate Operations).
Strong troubleshooting and problem-solving skills.
Excellent written and verbal English communication skills.
Customer service or support experience.
Comfortable working with multiple software platforms.
Ability to manage competing priorities and work independently.
Desirable
Experience with PropertyMe, Property Tree, Console Cloud, Agentbox, or similar platforms.
Technical support, helpdesk, SaaS support, or system administration experience.
Experience managing tickets, customer enquiries, or escalations.
Technical Requirements:
Equipment is self-provided
Computer:
RAM: 8GB
CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
HDD/SDD: 512 GB
Operating System: Windows 11 Home or Pro
Accessories:
Power Backup: Powestation, Powerbank, UPS, etc.
Extra Display: Secondary/External Monitor
Audio & Video: Noise-Cancelling Headset + Web Cam
Internet:
Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.
Contractor Perks & Rewards:
20 Paid Time Off
Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
Annual Trip – connect with the broader Wingman community in person.
Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
Access to a Network – collaborate with fellow contractors and onshore specialists.
Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
100% Work-From-Home Contracts – all engagements designed for remote delivery.
Pre-engagement requirements for Independent Contractors:
BIR as you are a contractor (Required to submit any contributions required by the government.)
NBI or Police Clearance
Any Government-issued ID
Benefits:
Company events
Opportunities for promotion
Promotion to permanent employee
Work from home