This is not your ordinary receptionist role. We are looking for a highly capable, proactive professional with exceptional communication skills who can make a strong first impression and deliver outstanding service to clients and our internal team.
You must be confident, articulate, and engaging over the phone, able to build rapport quickly, handle enquiries independently, and stay organised in a fast-paced, high-volume environment.
Key Responsibilities
Answer and direct a high volume of calls with warmth, confidence, and professionalism.
Handle client enquiries efficiently and use sound judgement to resolve issues.
Record accurate messages and ensure timely follow-up.
Manage emails and assist with day-to-day administrative tasks.
Take ownership of tasks and follow them through to completion.
Requirements
Outstanding verbal and written communication skills—this is essential.
Excellent phone manner and the ability to make clients feel heard and supported.
Strong initiative and problem-solving skills, without needing constant direction.
Excellent attention to detail, organisation, and time management.
A friendly, energetic, reliable, and customer-focused approach.
Experience with Linkus and PropertyMe is an advantage, but not essential if you are willing to learn.
Technical Requirements:
Equipment is self-provided
Computer:
RAM: 8GB
HDDISDD: 512 GB
PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
Operating System: Windows 11 Home or Pro
Power Backup: Power station, Powerbank, UPS, and etc.
Extra Display: Secondary/External Monitor
Audio & Video: Noise-Cancelling Headset + Web Cam
Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.
Contractor Perks & Rewards:
20 Paid Time Off
Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract)
Annual Trip - connect with the broader Wingman community in person
Dedicated Support Contact (CSM) - someone to help you succeed and stay connected
Access to a Network = collaborate with follow contractors and onshore specialists
Opportunities to Upskill - optional sessions, peer learning, and developmental pathways
More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads
High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments
Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes
Advisory Support - HR, Tax, and setup guidance available to make contracting seamless
100% Work-From-Home Contracts - all engagements designed for remote delivery
Pre-engagement requirements for Independent Contractors:
BiR as you are a contractor (Required to submit any contributions required by the government.)
NBI or Police Clearance
Any Government-issued 10
Note: If you think you have the skills and experience we are looking for but are short on technical requirements, don’t hesitate to reach out to us to discuss the matter.