We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products.
As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers.
We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team.
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes.
You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.
Vendor & Partner Management
Own day-to-day communication with external vendors and service providers
Coordinate incident resolution and follow-up activities with partners
Track SLA compliance and service performance
Organize operational reviews and regular follow-up meetings
Escalate critical issues and drive resolution
Coordinate contract renewals and vendor-related operational activities
External Services Operations
Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
Support onboarding of new vendors and services
Coordinate testing and validation activities for new integrations and changes
Maintain operational documentation and process runbooks
Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes
Coordinate periodic reporting processes with external organizations and bureaus
Prepare, validate, and submit required files and reports
Monitor report quality and resolve discrepancies
Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management
Monitor service usage and operational costs
Validate invoices and vendor charges
Reconcile billing discrepancies with providers
Support budgeting and forecasting activities related to external services
Incident Management
Coordinate investigation of incidents involving external providers
Collect logs, examples, and supporting evidence
Communicate with vendors during production incidents
Track corrective actions and post-incident follow-up activities
Drive resolution of recurring operational issues
Cross-functional Coordination
Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
Coordinate implementation of process improvements and automation initiatives
Ensure alignment between business requirements and vendor capabilities
Requirements
Native or fluent Spanish
English B2+ (written and spoken)
3+ years of experience in fintech, banking, payments, lending, or technology companies
Experience managing external vendors, partners, or service providers
Strong stakeholder management and communication skills
Experience coordinating operational processes and production incidents
Advanced Excel or Google Sheets skills
Strong analytical and problem-solving mindset
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and process ownership
Nice to Have
Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
Experience in lending, credit cards, digital banking, or fintech products
Basic SQL knowledge
Experience working with APIs and technical integrations
Experience validating invoices and vendor billing
Familiarity with Jira, Confluence, Notion, or similar tools
What We Offer
Opportunity to work on a fast-growing fintech product in Mexico
High ownership and direct impact on critical business operations
International and collaborative environment
Competitive compensation package
Professional growth opportunities within Risk Tech and Operations
Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners