The FCC, Assistant Manager provides operational, analytical, and administrative support for the Company's Financial Crime Compliance function. The role is responsible for executing established Financial Crime compliance processes, preparing regulatory reports and submissions, conducting due diligence and quality assurance activities, maintaining compliance records, and coordinating with internal stakeholders to support the timely completion of compliance requirements. The position conducts AML/ATF, Anti Fraud, Anti Bribery and Anti Corruption (ABAC), FATCA & CRS monitoring and reporting activities, regulatory compliance administration, compliance testing, training coordination, regulatory change management, and committee governance support. Position Responsibilities: 2nd line defense of AMLATF related activities of the Company via the timely preparation and release of Enhance Due Diligence (EDD) Reports; Suspicious Transaction (STR) for the approval of the CCO and AML Officer; and the filing of Covered Transaction Reports (CTR), and Compliance Return of the Freeze Order to the regulator. Overseeing the Company’s AMLATF systems, processes, and controls, including ensuring that they are effective and of high-quality. Also, ensuring that first line monitoring and escalation of the same is timely and of quality. FATCA and CRS reporting, review and training. Test the effectiveness of the compliance program by risk-based Quality Assurance (QA) and compliance testing. Responsible for preparing yearly QA/test plan for the approval of CCO. Ensuring the timely follow-ups and reporting to the regulators within the prescribed regulatory timeline. Participate in annual AMLATF annual self-assessment and AMLATF questionnaire as per regional compliance office guidelines and local regulatory guidelines. On AML/ATF: A. STR Review of escalated case by line 1b and operations. Endorsed suspicious cases to the CCO and AML officer and file a STR once the case is confirmed as suspicious. B. CTR To check the completeness and correctness of the extract and verify/validate with IS if the extract is empty, incomplete or questionable. To upload CTRs with the AMLC regulatory portal within the prescribed period; and To conduct sample checks every quarter, minimum of 25 samples of payment, disbursement and claims transaction, to verify if the reportable transaction was reported to the regulator. C. Freeze Order and Compliance Return Uploading Coordinate with operations team for appropriate flagging in systems within 24 hours from receipt of the Freeze Order. To ensure that all Compliance Returns required by the AML regulator, are uploaded to the AML regulatory portal within 24 hours from receipt of the Freeze Order. D. Preparation of the EDD Report To assist the Compliance Team in the evaluation of the completeness of the policy application referred to Compliance for EDD Report and revert to the relevant party/parties for any missing documentation and/or rationale for the same. To assist the Compliance Team in the release of EDD Reports. E. AMLATF systems Should be able to review the system monitoring reports on regular basis and remind BUs for any aging alerts/cases. Should report to CCO on monthly basis with the observations, issues, and trends. Conduct ad hoc QA or testing on the identified high-risk area. F. FATCA and CRS Coordinate with regional team for timely review and reporting. Conduct ad hoc QA or testing on the identified high-risk area. Required Qualifications: Must have a strong knowledge of AML and sanctions concepts, laws and regulations. Should be familiar with AML systems i.e., watchlist scanning and transaction monitoring systems. Should be familiar with AML processes and controls. And help to drive the high-quality monitoring program. Should have experience in quality assurance and compliance testing. Bachelor’s Degree with minimum 5 years working experience in financial industry. A background in compliance, risk and audit will be preferred. Good interpersonal skills to work with various stakeholders and as a team. Able to work under pressure with good Compliance judgement skill. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

Assistant Manager, Financial Crime Compliance.

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