Initial duration: 12 months
Workload: Full-time
Join one of our clients and help drive innovation, system reliability, and data quality!
Are you passionate about technology, data analysis, and continuous improvement? Do you enjoy working with cross-functional teams to solve problems, improve processes, and support users? One of our clients is looking for an R&D Systems Support & Data Quality Specialist to support the effective operation, governance, and continuous improvement of R&D systems.
In this role, you will collaborate with technical teams, regional functional experts, and data custodians to resolve system issues, coordinate testing activities, improve data quality, and support the deployment of new capabilities. You will play an important role in ensuring system reliability, regulatory compliance, and a smooth experience for end users.
What will be your key responsibilities?
End-User Support & Knowledge Management
Provide second-level escalation support for system issues reported by business end users and act as the first point of escalation for key users.
Develop and maintain end-user training curricula, training materials, testing scenarios, and test scripts.
Monitor incident trends and service-level agreements (SLAs) to identify opportunities for continuous improvement.
Collaborate with development teams to resolve system issues and bugs.
Support rapid responses to critical incidents by contributing functional expertise to analysis, solution design, testing, and approval.
Governance, Business Processes & Data Quality
Support regional functional experts in maintaining process and data quality compliance.
Collaborate with key users and end users to investigate data quality gaps and identify root causes.
Conduct data analysis related to traceability issues and regulatory queries in collaboration with data custodians.
Contribute to improved reporting, data quality metrics, and governance processes.
Operational Support & Change Management
Manage incidents and support continuous improvement initiatives.
Coordinate testing activities for continuous improvement projects, including system integration testing (SIT), user acceptance testing (UAT), and end-to-end testing.
Work closely with technical teams to assess the impact of system changes.
Translate business requirements into test scenarios and communicate them effectively to development and testing teams.
Contribute to reporting enhancements and the development of data analysis tools.
New Capability Deployment
Support the rollout of new system capabilities through data and process analysis.
Manage deployment-related development requests and service tickets.
Support end-user training, including curriculum development, training delivery, and post-deployment hypercare.
Help ensure smooth adoption of new functionalities and continuous improvement of system performance.
What are we looking for?
A bachelor's degree in Science, IT Systems, Food Science, Food Safety, or a related field, or equivalent relevant qualifications.
At least 3 years of experience working with R&D or Quality systems.
Strong analytical skills and experience with data collection, analysis, and data quality management.
The ability to translate business requirements into clear technical requirements.
Knowledge of product development processes and familiarity with raw materials.
Excellent communication skills, both written and verbal, with fluency in English.
Strong interpersonal skills and the ability to build effective relationships with stakeholders remotely.
A proactive, adaptable mindset and the ability to manage complexity, prioritize tasks, and take accountability for results.
A collaborative approach, sound decision-making skills, and confidence in working with technical and business teams.
Ready to take the next step?
If you are eager to combine your technical knowledge, analytical skills, and passion for continuous improvement in an R&D systems environment, we would love to hear from you!
Apply now by submitting your CV in English and take the next step in your career.