Location: Hamburg/Munich
Work model: hybrid
Mandatory languages: German&English
About the client
A global leader in digital creativity and marketing solutions, empowering brands and individuals to bring ideas to life through powerful tools and platforms, this innovative company drives the digital experiences we see daily, enabling creators, marketers, and IT professionals to craft captivating content and seamless online interactions. Known for setting digital standards, it fosters a creative culture, inspiring users worldwide to redefine what’s possible and fueling the future of digital expression.
What we do
· Driving renewals, identifying and growing opportunities;
· Ensuring customer retention and identifying and addressing renewal risks;
· Being responsible for a set account list of Digital Experience customers;
· Working with clients and partners to ensure value and adoption of our solutions;
· Supporting our customers with their issues and concerns (as needed);
· Keeping customer satisfaction high to derive an outstanding level of customer retention.
What we need to succeed
· Strong communication and presentation skills in English and German;
· Willingness to discuss and to solve (difficult) customer situations;
· Result oriented work, passion and reliability;
· Appetite for continued learning.
Requirements
· Proven experience in SaaS, ideally in renewals or retention-focused roles;
· ~3 years of experience in SaaS sales, with strong exposure to renewals, subscription models and account management;
· Track record of delivering against retention, churn, and ARR targets;
· Experience managing complex enterprise renewal cycles;
· Ability to navigate cross-functional environments;
· Data-driven approach with strong forecasting discipline and operational rigor;
· Excellent communication skills in English and German.