What you will do
Purpose:
- To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis.
- This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
- Expected to help improve the processes and efficiencies of the department.
- Be subject matter expert of Real Estate Fund Structures accounting and administration processes.
Core Responsibilities:
- Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with Clients and consistent delivery of client reporting/ information accurately and on time
- Ensuring that adequate training has been received and support provided in order to complete the role and be proactive in defining areas needing attention or support
- Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
- Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all cell members
Tasks / Duties:
Client Delivery
- Deliver timely quality service to RE Client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
- Complete a review on designated Client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
- Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
- Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
- Maintain regular contact with Client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
- Assist with new business take on where required.
Management of Workflow
- Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
- Ensure Back Office are preparing all work to a standard suitable for client review
- Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
- Ensure reconciled cash balances are maintained for all clients at all times.
IQ-EQ Fee Management
- Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
Systems
- Understand and use best practice on Investran (accounting platform)
- Understand and make best use of the functionality in our software when producing accounts
- Ensure Client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes
Risk
- Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
- Report any breaches, complaints or errors to Compliance officer promptly
- Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified
Other
- Undertake any additional reasonable requests as deemed by the firm
What we offer
- Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: additional social benefits such as private health and dental cover, life assurance and etc
- Annual leave: our employees are entitled to 25 days paid leave plus all statutory public holidays
- Maternity and paternity leave, education leave and etc
- Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangement
Essential
- Bachelor Degree in Accounting, CPA or equivalent
- At least 5 years of management accounting or fund accounting experience in real estate industry
- Knowledge of consolidation with multi-currency legal entities
- Ability to review 3rd party management accounts and understanding of duties performed by Property Managers, rent billing, collection of rent, insurance recharge
- Ability to use and understand property systems and processes (ie – Yardi / Horizon)
- An understanding of various types of income, dilapidations, lease surrender, capital contribution, capital allowances, rent reconciliation between demands raised and tenancy schedule
- An understanding of tax, GST, Capital allowances will be an added advantage
- Excellent organisational, prioritisation and interpersonal skills
- Comfortable communicating with Senior Management
- Can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example
Desired
- Knowledge real estate industries is essential
- Advanced Excel skills including Pivot Tables and data manipulation
- Experience working in Financial Services office environment
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.