- Supervising the daily workflow of the store; opening, closure, daily sales targets, arrivals and returns etc.
- Managing and motivating employees to work based on the company’s customer service standards
- Monitoring store’s performance along with the Area Manager; Being responsible for meeting agreed KPIs
- Training new staff members and being responsible for the overall success of the team
- Addressing customers' requests, comments, and complaints ensuring high level customers’ satisfaction
- Working closely with a number of departments such as Supply Management, IT, Accounting, Marketing, HR, etc. in order to perform several operational tasks
- Implementing policies and procedures based on company standards
- Performing other related tasks as necessary
- Working experience of at least three years as a retail store supervisor
- Experience in the apparel fashion industry will be considered an advancement
- University Degree in any discipline will be consider a plus
- Proficient user of MS Office. Knowledge of ERP system will be highly appreciated
- Goal oriented and passionate with sales; Customer centric approach
- Excellent verbal and written communication skills
- Strong supervisory skills: approachability, energy, and enthusiasm to motivate and engage others
- Ability to work well in a team environment and present a professional demeanor
- A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer
- Participation in the retail bonus program according to the store’s goals
- Private Medical Plan
- Monthly meal card
- Career development and growth opportunities
- Significant discounts on company’s products
- Positive work environment in a meritocracy workplace