Line of Service Internal Firm Services Industry/Sector Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary Why Join PwC Ireland? At PwC Ireland, you’ll be part of a purpose-driven organisation dedicated to building trust in society and solving our clients’ most complex challenges. Here, diverse teams collaborate across sectors and geographies to deliver innovative solutions that make a real difference. We invest in your growth through continuous learning, leadership development, and access to cutting-edge technology, empowering you to shape your career and impact the future of business and society. Role Purpose Design, develop, configure, and deploy AI-powered agents and Copilots using M365 Copilot and PwC’s proprietary Large Language Model (LLM) and Agentic tool, and other approved AI platforms Translate business requirements into secure, scalable, and effective AI solutions Deliver measurable business value by redesigning work for people and Agents to work together. Collaborate with business stakeholders, Business Analysts, AI Solution Engineers and Architects, and LoS AI Product Portfolio Owners to deliver AI capabilities. Key Responsibilities Participate in AI use-case discovery sessions, assess business value, feasibility and solution fit, refine requirements, and identify opportunities for AI-driven process improvement. Design and develop and document agentic AI solutions using approved AI platforms Create and optimise prompts, skills, workflows, orchestrations, and agent behaviours to meet business objectives. Collaborate with AI Solution Engineers to confirm feasibility and input into defined technical architectures, integration requirements, and solution patterns for more complex solutions. Use integrations between AI agents and enterprise applications, data sources (including SharePoint), MCP servers and APIs, and Microsoft 365 services where required. Apply Generative AI and LLM best practices including evaluation and testing to maximise solution quality, relevance, and reliability. Ensure all solutions comply with AI governance, security, privacy, risk management, and Responsible AI standards. Support business users during UAT execution and analyse feedback and defects. Support deployment planning, adoption activities, knowledge transfer, and transition to support teams while providing ongoing technical support Contribute to the development of reusable components, development standards, and best practices for agentic AI delivery. Your Profile AI Use Case Discovery & Business Value Alignment. LLM Solution design including prompt and context engineering and agentic orchestration best practices Generative AI and LLM Technologies including Skills, Tools and MCP Retrieval Augmented Generation (RAG) and Knowledge Grounding. AI Governance, Security, Privacy and Responsible AI. Claude Code and GitHub Copilot (or other) tools and AI assisted development Cloud and Cloud AI Platforms (Azure, AWS, GCP, Claude, ChatGPT etc). Copilot Studio and Microsoft 365 Agents SDK capabilities Adoption of AI Solutions Our commitment to you We’re committed to building an inclusive culture that empowers our people to thrive and feel a sense of belonging at PwC. We seek to attract talented people from different backgrounds with diverse perspectives who can bring innovation and creativity. At PwC, your hard work doesn't go unnoticed. We celebrate your achievements not just within the firm, but among your peers as well. Our rewards are designed to fit your unique lifestyle and needs. And because being part of PwC should be rewarding every day, you'll have access to PwC perks a handpicked selection of exclusive discounts, experiences, and extras just for being part of our team. Application support We are committed to an inclusive recruitment experience. If you require any adjustments during the application or interview process, please let us know ([email protected]). All requests will be treated confidentially and supported wherever possible to help you showcase your strengths. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Artificial Intelligence, Business Planning and Simulation (BW-BPS), Coaching and Feedback, Communication, Competitive Advantage, Conducting Research, Creativity, Digital Tooling, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Implementing Technology, Inclusion, Innovation Processes, Intellectual Curiosity, Internet of Things (IoT), Learning Agility, Optimism {+ 18 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Government Clearance Required? No Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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