Spot opportunities for automation
Hone your multitasking skills between tickets and client projects
Maintain documentation and SOPs for your clients
Examine your clients' metrics to improve SLAs, QoS, MTTRs
Wonder where the day went because time flew by
Encounter multiple fires that need putting out
Spot opportunities for automation
Hone your multitasking skills between calls and tickets
Create, deploy, and manage virtual hosts using VMware
Troubleshoot performance issues within the application, web and database tiers
Wonder where the day went because time flew by
BA/BS in Computer Science or related field, or equivalent experience
Very strong Linux/Unix/Solaris Admininstration and troubleshooting skills including:
Job control, soft and hard links, distinctions between the kernel and the shell, shell scripting
Strong networking troubleshooting ability
Solid ability to write scripts in some administrative language (Perl, bash, sh, etc)
Knowledge of web servers, security, DNS, filesystems
A love for facing the unknown on a daily basis
Excellent interpersonal, verbal and written skills, along with outstanding customer service skills
Must work well on a team and have a desire to learn new ideas and technologies
Ability to multi-task on several projects at the same time
Ability to own projects, proactively driving them to completion within timelines
Yearning to grow your skills, knowledge and career!