- Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments.
- Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.
- Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support.
- Support VPN connectivity and utilize remote tools to facilitate efficient resolution of issues.
- Modify and troubleshoot group policy, SMTP, login scripts and NDR based troubleshooting.
- Properly document all issues in tickets and update knowledge base articles for other engineers.
- Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues.
- Candidate must be able to ask questions to determine the scope of what they are troubleshooting.
- Candidates must demonstrate knowledge and methodical trouble shooting skills for software, hardware and networking issues.
- Test and report errors in company internal systems and tracking tools.
• Competitive Base Salary
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid time off