EHR Integration Specialist, Customer Success (Clinical Solutions) Where your technical expertise meets real clinical impact. Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR. About Our Team We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients. About the Role You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better. This is a high-visibility role. Your work will directly affect customer satisfaction and retention. What You’ll Do Become the expert on the business models and rules behind each Clinical Solutions product Master the access and entitlement methods used across our business Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution Lead complex integration conversations with customer IT teams and stakeholders Answer customer questions on technical requirements and integration capabilities with confidence Spot process improvements, then recommend, implement, and sustain them Maintain technical integration documentation that captures and shares best practices Connect teams across departments so downstream functions succeed Develop and refine processes for enhanced features that drive customer retention What You Bring Required Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio Ability to juggle multiple priorities and meet deadlines Bachelor’s degree (BS/BA) or equivalent experience Preferred Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts Healthcare IT implementation support and project management experience Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience Why You’ll Love It You’ll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care. U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Maryland, the base pay range is $82,800 - $137,800. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

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