East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment.
As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills.
Pay rate: $20.00 per hour. This is considered an entry level position.
Key Responsibilities:
Customer Service:
- Respond to member inquiries via phone, email, or chat in a professional and friendly manner.
- Provide account information to members.
- Assist members with billing questions and resolution.
- Resolve member complaints and issues to ensure a positive customer experience.
- Maintain a thorough understanding of company processes, policies, and procedures.
Data Entry:
- Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database.
- Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality.
- Generate reports and compile data for analysis as required.
- Continuously review and correct data discrepancies to maintain database accuracy.
Administrative Support:
- Provide general administrative support, including filing, document management, and scanning.
- Maintain organized records of customer interactions, notes and transactions.
- Collaborate with team members to enhance workflow efficiency.
- Perform other duties and responsibilities as assigned.
Requirements
- High school diploma or equivalent required.
- Previous customer service and data entry experience is preferred.
- Basic knowledge of accounting principles is a plus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and data accuracy.
- Proficiency in using computer software and data entry applications.
- Ability to multitask and prioritize tasks effectively.
- Strong organizational and time management skills.
- A customer-centric and problem-solving attitude.
- Basic understanding of accounting concepts.
- Ability to work independently and as part of a team.
- A positive and proactive attitude.
- Strong work ethic and a commitment to meeting deadlines.
- Reliable and dependable.
- Adaptability and willingness to learn and grow in the role.
- Proficiency in Microsoft Office Suite, especially Excel.
- Familiarity with accounting software (e.g., QuickBooks) is a plus.
- Experience with CRM or customer service software is an advantage.
Benefits
Time Off & Retirement
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
Health & Wellness:
- Comprehensive health, vision, and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop, Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.