• Provide prompt and professional support to tenants with queries related to maintenance, parking, contracts, cheques, and other property services
• Respond to tenant and property owner queries regarding parking, maintenance, renewals, and other issues, ensuring timely and professional communication
• Follow up on Ejari issuance, DEWA connections, and chiller connections
• Coordinate with contractors and suppliers on behalf of the Property Manager
• Generate Rental Index results and draft renewal notices within 100 days of lease expiry, completing the full renewal process within 30 days of expiry
• Assist in the preparation and review of lease agreements and all relevant documentation
• Maintain accurate records of property details, tenant information, lease agreements, and renewals across all trackers
• Enter new properties into the CRM and reconcile CRM data with contract details, master sheets, and payment records
• Receive, record, and track maintenance requests and ensure timely follow-up
• Prepare checklists for property inspections, move-ins, and move-outs to ensure compliance with company standards
• Prepare weekly reports on the property portfolio for the Property Manager
• Assist the Property Manager with any additional administrative tasks required for smooth property operations
Requirements
Experience in an administrative role, ideally within property management or real estate
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) and database management
• Strong organisational skills and attention to detail
• Familiarity with property management software, preferably Yardi
• Previous experience handling tenant enquiries and property documentation
Benefits
• Clear opportunities for career growth and advancement within the organisation
• A dynamic and collaborative work environment with a team dedicated to managing and optimising Dubai's real estate market
• Fast-paced, innovation-led environment with access to proprietary technology, a 40+ person in-house marketing team, and the Forbes Global Properties network.