- Represent the company in a professional and a qualified manner.
- Handle inbound calls for the company
- Following up complicated customer calls when required.
- Keep records of all incoming calls and inquires on the company’s database.
- Identify customers’ needs and direct them to the concerned parties.
- Conducting different surveys on customers’ satisfaction.
- Manage customers’ complaints and directs them to the concerned parties.
- Social Media Moderating.
Requirements
- Bachelor degree in any field.
- 1-2 years of experience in a call center or customer support.
- Strong phone and verbal communication skills
- Excellent written and spoken English
- Active listening and patience
- Familiarity with CRM systems and practices
- Customer oriented