Handle leads by:
(1) Managing high-intent unit and project requests by connecting customers with developer sales and ensuring closure
(2) Classifying intent and routing them to the correct funnel/team with speed and accuracy
Key Responsibilities
Direct Sales Support (Developer Connector)
- Handle customers requesting specific units or projects: validate request, budget fit, and purchase readiness.
- Connect customers with developer sales and follow up to maintain momentum.
- Track milestones and ensure momentum: reservation steps, documents, confirmations, appointment coordination.
Intelligent Routing & Lead Qualification
- Review inbound leads across channels (calls, forms, WhatsApp, app/web signals)
- Identify customer intent and classify into the correct funnel (Primary/Resale/Now/Unlocked/Shares).
- Maintain strict SLAs for first action and correct assignment.
Operational Excellence
- Maintain accurate CRM data and follow playbook while maintaining customer-first communication quality
- Participate in QA reviews and coaching, implement feedback immediately.
- Flag recurring routing issues and developer friction points to help improve the system.
Requirements
- 6+ months to 2 years of experience in sales operations, inside sales, telesales or leads management roles.
- Strong communication skills
- Excellent written and spoken Arabic and English.
- Ability to work under pressure with high lead volume and strict SLAs.
- Clear ethics: consistent application of routing rules and accurate documentation.