Kirana Club (a Meesho company) is building India's B2B kirana commerce platform. We're at an early, high-velocity stage — and this role sits at the centre of making supply work at scale. This is a ground-floor role at a well-backed, fast-growing platform – everything on the supply excellence side sits with this role. You will stay close to a set of priority sellers, understand what's breaking as they scale, and own getting it fixed — across product, ops, and finance. When the same problem shows up across multiple sellers, you don't just resolve it — you surface it as a systemic issue and help build the fix that scales. Part seller success manager, part program manager, part detective.
Location: Bangalore · Experience: 2-6 years · Type: Full-time
What you'll do
- Stay close to priority sellers post-BD handoff — understand their operations, their frustrations, and what's actually preventing them from scaling.
- Own issue closure end-to-end: clearly articulate the problem, get the right team involved (Product, Ops, BizFin), follow through, and close the loop with the seller.
- Spot patterns — when the same issue appears across multiple sellers, flag it as a systemic problem and work with the product to build scalable solutions.
- Run the seller journey: understand what help sellers actually need, what breaks repeatedly, and what should eventually be automated vs. stay human.
- Lead festive/seasonal readiness with priority sellers — inventory planning, catalogue completeness, fulfilment capacity — ensure supply readiness before predictable demand spikes.
- Track platform seller health signals (fill rate, dispatch SLA, phantom stock, open issue ageing) and act on them to solve at scale — through SOPs and product.
- Be the voice of the seller internally: translate ground-level seller problems into crisp, actionable product and ops asks.
What we're looking for
- 2–6 years of experience, with at least one stint of 2+ years
- Analytically sharp: comfortable pulling data, finding patterns, and forming a clear point of view from messy ground-level information.
- Exceptional communicator: can have a frank conversation with a seller and write a precise product problem statement
- Experience managing vendors, 3P partners, or suppliers — you understand how supply-side partners think and how to hold them accountable without authority.
- Demonstrated growth trajectory: promotions, expanded ownership, or above-average recognition within an org.
- Gets energised by ambiguity — this role involves building the playbook, not following one.