Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: A Group Reservations Coordinator oversees the accurate processing and management of all contracted group room blocks while upholding Loews Hotels' "Four Diamond and More" service standards. As the primary contact for group rooming inquiries and issues, this role delivers exceptional service through warm, professional, and efficient communication. The position ensures contracted rooming requirements are fulfilled and works to accommodate needs outside the block or provide suitable alternatives that support hotel revenue goals. Group Reservations Coordinators maintain direct relationships with key group contacts through phone and email communication. They also serve as a critical liaison for internal teams by providing timely updates on group block status, challenges, and related operational needs. Who You Are: Strong communication skills with the ability to provide excellent customer service. Detail-oriented and accurate when managing reservations, room blocks, and guest requests. Proactive and resourceful in resolving issues and meeting client needs. Organized and able to manage multiple priorities in a fast-paced environment. Professional, dependable, and focused on delivering a positive guest experience. Veterans and military spouses encouraged to apply. What You Will Do: Manage all contracted group room blocks from turnover through departure, ensuring accuracy and compliance with contract terms. Review group turnovers, rooming lists, rates, and room assignments; make adjustments as needed. Maintain group inventory, sell messages, and booking configurations, including group landing pages when applicable. Communicate cut-off dates, rooming deadlines, and other key information promptly and professionally. Serve as the primary contact for group reservation inquiries, providing exceptional service via phone and email. Assist group contacts with booking tools, reservation processes, and technical issues. Coordinate rooming list administration, including submission and data entry support through reservation systems. Proactively identify and address room block concerns, special requests, sold-out dates, and out-of-block needs. Ensure accurate reservation details, billing arrangements, VIP accommodations, and special guest requests. Prepare, update, and distribute group reports, including weekly pick-up, rooming, and post-convention reports. Monitor group pick-up, attrition risk, and performance trends; communicate concerns to Sales and Events leadership. Participate in pre-convention meetings, resume reviews, and other group planning activities as required. Maintain organized group records and provide timely communication to internal departments regarding group status and operational needs. Support departmental goals through accurate work, attendance, required training participation, schedule flexibility, and other duties as assigned. Your Qualifications Include: High school diploma or equivalent required. Minimum of two years of hospitality experience required. Strong customer service focus with exceptional hospitality and guest relations skills. Excellent verbal and written communication skills in English, including professional telephone etiquette. Proficient computer skills, including Microsoft Office; Opera experience preferred. Strong organizational skills with the ability to prioritize and manage multiple tasks effectively. Typing proficiency of at least 25 words per minute. Previous reservations and/or front desk experience preferred. Bilingual or multilingual language skills are a plus. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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