Opportunities & Exposure
1. Drive process optimization in Claims Management
- Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line tool
- Enhance communication & marketing of new tool
- Support roll-out of tool to new sites within APAC
- Provide training to internal & external team within APAC
- Identify improvement areas and develop actions plan with project committee to reduce claims
2. Drive improvement in data quality management
- Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer’s expectation
- Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
- Initiate corrective actions for procedural or process deficiencies
- Develop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI’s and actions plan
Requirements
- Able to commit 6 months of internship
- Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus)
- Good interpersonal, communication and presentation skills
- Strong Project Management and Change Management skills
- Continuous improvement oriented, open minded & Team player
- Customer and result oriented