The Dispatcher role is a fast-paced, demanding position focused on planning and coordinating the pickups and deliveries for our Whitehorse service area, including surrounding rural routes. We're looking to onboard a dedicated professional to join our team and help us meet or exceed our customers' expectations.
As a Dispatcher, you'll be the nerve center of our operations, ensuring smooth and efficient daily flow. Your key duties will include:
Load Planning & Coordination: Planning and coordinating all terminal pickups and deliveries, including LTL load planning and city/rural route planning.
Driver Supervision: Supervising City Drivers , providing direction, and delegating tasks effectively.
Communication & Customer Service: Consistently answering the phone and dealing with driver requirements (e.g., hook up information, delay updates, concerns). This includes communicating effectively with internal staff and external customers.
System Management: Working within the AS/400 platform to execute scheduling, track shipments for customers, and perform other necessary system tasks.
Documentation & Compliance: Printing labels, adding comments to justify non-service deliveries, and ensuring proper company policy and safety guidelines are followed.
Leadership & Safety: Demonstrating leadership, promoting a safety-minded culture, and assisting with appointment booking and rescheduling of priorities.
Other duties as assigned.
The ideal candidate will have the skills and knowledge to hit the ground running in a dynamic environment.
Geographical Knowledge: Solid geographical knowledge of Whitehorse and surrounding rural areas.
LTL Experience: Previous dispatch experience in an LTL environment.
Route Planning Expertise: Experienced with LTL load planning and city/rural route planning.
Technological Capability: Computer fluent, with the ability to understand and operate an AS/400 system and handheld devices.
AS/400 experience is a strong asset; we will train the right candidate.
Communication: Excellent phone and email communicator; polite, professional, and courteous in constant interaction with customers, drivers, and management.
Work Ethic: Proven ability to multitask effectively and thrive in a fast-paced environment while handling shift work.
Leadership: Demonstrated Team Leader capabilities and the ability to delegate effectively.
Safety-minded and possess a knowledge of TDG (Transportation of Dangerous Goods).
What do we offer to you?
- Profit Sharing
- Benefits (including health and dental)
- Tuition reimbursement
- Opportunities for growth and advancement