Support market development and business growth across the region by executing outreach initiatives, onboarding jewellery retailers, driving service adoption, generating submissions and revenue, and strengthening market intelligence. The role focuses on building strong client relationships, supporting Trust Center expansion, coordinating education initiatives, and ensuring accurate reporting and data governance aligned with organisational objectives. Jewellery Services: · Onboard and activate jewellery retail partners within the assigned territory to expand service penetration. · Support establishment and operational readiness of Trust Centers in line with organisational standards. · Drive jewellery submission growth by achieving defined annual targets for volume (pieces) and value (carats). · Build and maintain strong retailer relationships to encourage sustained submission pipeline. Pearl Services & Specialty Reports: · Promote and facilitate generation of specialty reports across clients. · Support revenue generation through Pearl Identification & Detection Test (PIDT) services. · Drive adoption and revenue contribution from Cultured Pearl Classification (CPC) services. Unaccredited Education Programs: · Coordinate and execute unaccredited training programs within the region. · Manage participant coordination, scheduling, venue logistics, and program execution. · Support achievement of revenue targets from education initiatives while ensuring program completion as per defined objectives. Market Mapping & Intelligence: · Conduct market construct development and mapping of jewellers and industry clusters. · Generate and nurture leads to build a strong opportunity funnel. · Manage end‑to‑end client onboarding journey from KYC completion to first submission. · Ensure appropriate distribution and visibility of display and branding materials across partner stores. · Maintain and regularly update market construct files and activity trackers. Reporting & Data Governance: · Record all activities, leads, and client interactions within Salesforce CRM. · Ensure timely and accurate submission of reports aligned with management expectations and timelines. · Maintain data accuracy, completeness, and process compliance across systems. · Participate in association meetings, trade events, and industry gatherings to strengthen market presence. · Plan and conduct consumer awareness seminars in collaboration with jewellers and trade associations. · Support local outreach initiatives to enhance brand visibility and service awareness. Association & Awareness Initiatives: · Participate in association meetings, trade events, and industry gatherings to strengthen market presence. · Plan and conduct consumer awareness seminars in collaboration with jewellers and trade associations. · Support local outreach initiatives to enhance brand visibility and service awareness. · Planning & Coordination: · Collaborate with Regional Manager and cross‑functional teams to execute regional plans. · Coordinate with laboratory, education, and marketing teams to ensure seamless client experience. · Maintain self‑monitoring trackers and activity plans to achieve monthly and quarterly targets. · Perform additional duties aligned with business requirements. Description of Success Factors: Competencies: · Willingness to travel within assigned territory. · Strong relationship management and customer engagement skills. · Basic understanding of gem & jewellery services and industry ecosystem. · Proficiency in MS Office and CRM tools. Communication Skills: · Ability to communicate clearly with clients and internal stakeholders. · Capability to deliver presentations and conduct small group sessions. Skills & Knowledge: · Customer focus and service orientation. · Lead generation and consultative selling capability. · Market intelligence and territory awareness. · Coordination and execution excellence. · Adaptability and proactive problem solving. · Team collaboration and stakeholder management. Qualification : · Bachelor’s degree in Marketing, Business Administration, or related discipline. · 2–4 years of experience in business development, sales, or client engagement roles. Experience in gem & jewellery industry or B2B services environment preferred Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees. Why Work at GIA? Working at GIA means you can express your passion for gemstones and make a difference. GIA employs more than 3,000 people around the world. Some are educators who are committed to teaching. The rest are highly skilled professionals representing almost every aspect of the business world. This diverse and highly talented group works as a team to fulfill the Institute's mission to protect the public by setting and maintaining universal standards for gemstone evaluation. Couldn’t find what you are looking for? Send us your CV at [email protected] and we will revert whenever there’s a suitable opening! We welcome you to explore your career path in GIA! Pre-Employment Requirements: • Applicants and new hires are subject to background checks as per the company policy, this will include reference checks, address, education verification, police verification and work history verification. Equal Opportunity • GIA is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, marital status, age, disability, or veteran’s status. • Please review our current available positions. Due to the high volume of resumes we receive daily, we regret that we cannot personally contact every applicant. Candidates whose experience closely matches our qualification requirements will be contacted by GIA's Human Resources department and invited for an interview. Thank you for your interest.

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