Location: Hybrid: Merced, CA.
Location Status: Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week. Occasional travel to and work from other Race offices or other off-site locations may be required.
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
The Senior Account Manager - Multifamily/HOA is responsible for driving sales growth by managing and expanding relationships with multifamily and homeowners association (HOA) clients, increasing the company’s footprint within MDU and HOA communities while serving as the primary point of contact for account support, service coordination, and issue resolution. This role partners closely with property managers, board members, and internal teams to ensure service delivery meets contractual commitments and client expectations. The Account Manager proactively identifies client needs, communicates service updates, and supports retention and satisfaction across assigned accounts while maintaining a strong understanding of company products, services, and processes.
Requirements
Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- A valid driver's license, subject to successful verification through a DMV check, is mandatory
- Bachelor’s degree (B.A./B.S.) Business Administration, Communications, Real Estate, or a related field, or equivalent professional experience
- Proven experience in account management, client services, or supervisory roles, with 3-5 years of progressively responsible experience managing multifamily, HOA, property management, telecommunications, utilities, or related service-based accounts
- Demonstrated experience managing complex client relationships and service agreements independently
- Strong knowledge of multifamily and HOA operational structures, including property management and board governance processes
- Excellent written and verbal communication skills, with the ability to present information clearly to diverse stakeholders, including executive leadership and HOA boards
- Proficiency in CRM platforms, reporting tools, and Microsoft Office applications
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Skills:
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Benefits
Why Join Our Team:
- Join a tight-knit crew—no faceless corporation vibes here
- Growth potential: promotions and new challenges are part of our DNA
- Competitive base salary: $70,304 - $80,000 per year
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
- A culture built on integrity, mutual respect, and a shared purpose