The Vice President, Technology (Technology Enablement) is accountable for the successful delivery of Klick’s core omnichannel technology solutions across a portfolio of healthcare and life sciences clients. Reporting to the SVP of Technology, this role provides portfolio-level delivery leadership, ensures consistent execution across teams, and builds client confidence in complex, regulated environments. The VP leads through senior Technology Enablement Leads, balancing delivery excellence, operational rigor, and scalable practices as client needs and platforms evolve.
What You’ll Do
- Lead delivery execution across a multi-client technology portfolio spanning web platforms, CRM systems, Veeva, and integrated marketing technologies.
- Own end-to-end accountability for technology delivery outcomes across Klick-hosted and client-managed environments, ensuring adherence to SDLC, quality, and regulatory requirements.
- Partner with Client Services, Omnichannel Enablement, Strategy, Creative, PMO, and Technology leaders to align delivery plans with business and omnichannel objectives.
- Act as the escalation point for delivery risk, making informed trade-offs across scope, resourcing, timing, and quality to maintain predictability and client confidence.
- Evolve Klick’s technology delivery operating model by improving governance, forecasting, KPIs, and delivery standards to support scalable, repeatable execution.
Required:
- 12+ years of experience delivering complex enterprise technology solutions, with accountability for large-scale, multi-stream delivery programs.
- Demonstrated leadership overseeing omnichannel technology delivery across platforms such as Salesforce, Veeva, Adobe Experience Manager, or comparable enterprise ecosystems.
- Proven experience leading through senior delivery leaders and cross-functional teams, with clear ownership of outcomes across multiple concurrent initiatives.
- Hands-on experience with delivery governance frameworks, including SDLC, portfolio planning, risk management, and delivery performance metrics.
- Strong executive communication skills, including translating technical risk and delivery trade-offs for senior business, IT, and client stakeholders.
Desired:
- Comfort and enthusiasm for using AI as a regular part of how work gets done.
- Experience delivering technology solutions within US pharmaceutical or healthcare environments, including exposure to regulatory and MLR considerations.
- Agency or consulting background supporting enterprise clients across multiple accounts and delivery models.
- Experience contributing to growth and solution shaping efforts by assessing feasibility, delivery risk, and execution readiness.
- Demonstrated success building and scaling delivery leadership teams while fostering continuous improvement and operational maturity.
This posting is to backfill a role at Klick.
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Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.