Planning, analysis, and optimisation of capacity infrastructure (storage, networks, midrange and the mainframe), in order to satisfy the demands of the business in a scheduled manner and at a rational and reasonable cost. Provides background analysis and trend analysis to support the estimation of future capacity requirements. Manages capacity issues and takes preventive steps to avoid future issues through analysis of incidents and problems. Drives optimisation of Capacity Utilisation through analysis and initiation of efficiency initiatives.
- Defines specific Capacity and Performance Monitoring and Alert threshold requirements based on Service Designs.
- Perform, Define, create, and maintain capacity plans for specified GTI Products and Services.
- Provides background analysis and trend analysis to support the estimation of future capacity requirements.
- Manages Capacity issues and takes preventive steps to avoid future issues through analysis of Incidents and Problems.
- Drives optimisation of Capacity Utilisation through analysis and initiation of efficiency initiatives.
- Delivers Capacity Reports and Metrics to support Capacity Management and other GTI functions.
- Perform IT component or resource-level capacity planning and IT-service-level capacity planning.
- BSc Information Management Technology, Computer Science, Statistics /Mathematics or related field.
- Relevant infrastructure platform specific certification, Relevant capacity management tool certification, ITIL Foundation V3/V4 can be an added advantage.
Experience:
- 1-2years experience as a capacity planner, hands-on system engineer, performance analyst and/or information system modeller on relevant platforms.
- 1-2years rxperience using capacity planning tools, demonstrated experience in the use of statistical analysis to characterize capacity usage and forecast capacity requirements.
- Demonstrated experience in the use of statistical analysis to characterize capacity usage and forecast capacity requirements
Behavioural Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Developing Expertise
- Embracing Change
- Empowering Individuals
- Examining Information
Technical Competencies:
- Application Knowledge for Support
- Incident and Problem Management
- Infrastructure and Platforms Support
- IT Applications
- IT Programme Management
- Root Cause Analysis
- Service Management Processes