Director, Business Systems.

Accountabilities

• Lead the strategy, architecture, and roadmap for business systems supporting revenue operations, go-to-market activities, billing, and financial processes.

• Oversee core platforms, including Salesforce Sales Cloud and Revenue Cloud, Continuous, Zuora, NetSuite, Gainsight, HubSpot, and other revenue operations tools.

• Automate and optimize quote-to-cash workflows for both sales-led and self-service purchases, ensuring accurate and seamless data flows across usage tracking, billing, renewals, and financial systems.

• Build a scalable systems architecture that accommodates new products, campaigns, pricing structures, and geographic markets without relying on unnecessary custom workarounds.

• Partner with Finance, Sales, Marketing, Operations, Product, Accounts Receivable, Financial Planning and Analysis (FP&A), Deal Desk, and Data Analytics teams to align technology investments with business priorities.

• Lead and develop a high-performing, self-organizing team, establishing effective intake, backlog management, prioritization, and delivery practices.

• Balance urgent operational needs with long-term roadmap execution, leveraging automation and AI tools to improve team efficiency and system management.

• Document business processes, system architecture, dependencies, and edge cases to identify risks, close gaps, and prioritize improvements.

• Simplify the technology stack by consolidating platforms, retiring outdated tools, controlling costs, and improving system performance.

• Establish and maintain data governance, data quality, systems controls, and disciplined release management practices across CRM, billing, and ERP platforms.

• Oversee system implementations, integrations, migrations, and re-architectures from requirements gathering through testing, deployment, and adoption.

• Manage systems vendors, contractors, implementation partners, budgets, statements of work, and contract renewals.

• Maintain appropriate financial systems governance, including SOX-ready controls and support for revenue recognition requirements.

• Communicate technical decisions and trade-offs clearly to executive stakeholders, enabling informed decisions across business and technology teams.

Requirements

• At least 12 years of experience in business systems, revenue operations systems, finance systems, or a related field, including at least 4 years of team leadership experience.

• Extensive hands-on experience with Salesforce, particularly CPQ or Revenue Cloud, and a subscription billing platform such as Zuora.

• Working knowledge of NetSuite or a comparable enterprise resource planning (ERP) platform.

• Strong understanding of quote-to-cash and order-to-revenue processes in a B2B SaaS environment, including subscription, usage-based, or hybrid pricing models.

• Proven experience leading complex systems implementations, billing transformations, migrations, integrations, and architecture redesigns from requirements definition through rollout.

• Experience managing change and release processes, including environment management, testing, deployment planning, and release governance.

• Demonstrated ability to establish data governance and data quality standards across CRM, billing, and ERP systems.

• Experience building effective systems-team workflows, including intake processes, sprint planning, backlog prioritization, and roadmap management.

• Strong technical judgment and the ability to determine when to configure existing systems, develop custom solutions, integrate platforms, or redesign business processes.

• Experience managing vendors, contractors, and implementation partners, including budgets, statements of work, and renewals.

• Familiarity with ASC 606 revenue recognition principles and SOX IT general controls as they apply to financial systems.

• Excellent communication and stakeholder management skills, including the ability to explain complex technical trade-offs in accessible business terms.

• Strategic thinking, sound financial judgment, and the ability to balance immediate operational demands with long-term scalability.

• Preferred: Experience in solar, energy, or other SaaS businesses involving hardware or physical products.

• Preferred: Experience supporting self-service or product-led purchasing alongside traditional sales-led operations.

• Preferred: Experience with international expansion, including multi-currency environments, multi-entity structures, and regional tax requirements.

• Preferred: Experience with Salesforce Revenue Cloud Advanced (RCA), Continuous, or similar usage-metering platforms.

• Preferred: Familiarity with marketing automation and lead-to-opportunity processes.

• Preferred: Salesforce, Zuora, or NetSuite certifications.

• Must be based in Canada and able to work effectively in a remote environment.

Benefits

• Competitive annual compensation:

  • Toronto and Vancouver: CAD $177,000–$225,200.

  • Other Canadian locations: CAD $160,900–$204,700.

  • Eligibility for additional bonus compensation and equity, subject to the applicable compensation plan and terms.

  • Flexible paid time off to support work-life balance.

  • Parental leave benefits.

  • Work-from-home stipend to support a productive home office.

  • Coworking stipend for access to alternative workspaces.

  • Connectivity stipend to help cover work-related internet and connectivity expenses.

  • Dedicated learning and professional development opportunities.

  • Medical, dental, and vision insurance.

  • Energize Fridays, providing an additional opportunity to recharge and support employee well-being.

  • A remote-first, collaborative work environment that values transparency, inclusion, and diverse perspectives.

  • Opportunities to lead high-impact systems initiatives, influence business strategy, and work with modern commercial technology platforms.

  • The opportunity to contribute to a broader mission of accelerating the adoption of solar energy through technology.