Business Function DBS Group Technology and Operations (T&O) is at the forefront of enabling and empowering the bank with an efficient, nimble, and resilient infrastructure. We are committed to delighting our business partners through innovative technology solutions and fostering a culture of productivity, quality, and continuous innovation. We are seeking highly motivated and talented Graduate Technology Associates to join our country tech teams. This role is designed for fresh engineering graduates who are passionate about technology, eager to learn, and ready to contribute to shaping the future of banking through system design, implementation, and ongoing support. You will be part of a dynamic environment that encourages innovation, problem-solving, and continuous development, working on critical projects that impact our customers and the broader financial ecosystem. Key Requirements Job Purpose Perform daily dispute process for both inward and outward for DC, CC, Payments, Merchant checkout, and Unauthorized transactions Review and control all dispute-related processes Collaborate with cross-functional teams to ensure efficient and effective resolution of customer disputes Analyze dispute data and trends to identify root causes and implement preventive measures Ensure compliance with scheme settlement and dispute processes Provide training and guidance to team members on dispute handling and investigation procedures Continuously improve operational efficiency and customer experience Requirements Minimum 1-3 years of experience❶ in banking operations, with a focus on claims and investigations Strong understanding of scheme settlement and dispute processes Excellent problem-solving and analytical skills Ability to work collaboratively with cross-functional teams Strong attention to detail and ability to multitask Proficient in data analysis and reporting Excellent communication and interpersonal skills Educational Qualification Minimum Graduate Location: Technology Centre Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Assistant Officer, Specialist, Claims and Investigations Operations, Consumer Banking Ops, Technology and Operations.

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