If you are mechanically inclined, enjoy solving problems on the go, and thrive in dynamic environments, this is your opportunity to make a real impact. Horizon Systems is looking for a dependable and skilled Field Service Technician to deliver exceptional on-site service and support for our engineered systems. This role is ideal for someone who enjoys travel, hands-on work, and building strong customer relationships.
The Role: Delivering On-Site Service and Technical Excellence
As a Field Service Technician, you will be responsible for providing on-site services including equipment startup, installation supervision, warranty support, and maintenance. You’ll work closely with customers and internal teams to ensure systems are installed and operating to specification, while maintaining safety, quality, and professionalism.
Your primary responsibilities include:
- Perform on-site troubleshooting, adjustments, and maintenance of equipment and systems
- Provide customer training and support during startup and service visits
- Complete daily service reports and communicate job status to internal teams
- Maintain accurate records of parts usage, time, and expenses
- Ensure adherence to all safety procedures and site-specific policies
- Maintain field service vehicles, tools, and safety certifications
- Collaborate with project managers and engineering to resolve service issues
- Travel extensively (50%+), including evenings and weekends as needed
Core Competencies
Success in this role requires a blend of mechanical aptitude, customer service, and adaptability. We’re looking for a professional who demonstrates:
- 2+ years of experience in installation, field service, or automotive repair
- Strong mechanical skills and understanding of basic mathematics
- High attention to detail and ability to manage multiple tasks
- Excellent written and verbal communication
- Proficiency in Microsoft Office Suite
- Self-directed, flexible, and responsive to changing site conditions
- Valid driver’s license and clean driving record
Preferred Qualifications:
- Experience in a manufacturing environment
- Familiarity with AutoCAD, PLC interfaces, or ERP/CRM systems
About Horizon Systems
Horizon Systems is a recognized provider of engineered ingredient handling solutions, specializing in the design, manufacturing, and integration of pneumatic conveying and process systems. Serving industries such as plastics, food, pet food, and chemicals, we are committed to delivering high-performance solutions that meet complex customer needs.
At Horizon Systems, we believe in staying curious, becoming better every day, getting it done, doing the right thing the right way, and fostering teamwork—because nobody does it alone. Join a company where your technical skills and service mindset will be valued and play a key role in shaping the future of ingredient handling solutions.
Full Job Description: Field Service Technician