French-speaking Technical Support Analyst
Location: Budapest, Hungary
Work arrangement: Hybrid
Working hours: Monday to Friday, 10:00 AM – 7:00 PM (40 hours per week)
Are you passionate about technology, problem-solving, and helping people? Do you enjoy finding solutions to technical challenges and making technology easier for others?
We are looking for a French-speaking Technical Support Analyst to join our international customer support team in Budapest.
In this role, you will support customers of a leading brand in the consumer electronics and smart home technology industry, helping them get the most out of their devices and resolving technical issues.
Your Responsibilities
- Provide customer and technical support in French via phone, email, and chat.
- Troubleshoot hardware, software, and connectivity-related issues.
- Guide customers through technical solutions in a clear, patient, and professional manner.
- Handle product and service enquiries, customer complaints, and order-related questions.
- Take ownership of customer issues and follow them through to resolution.
- Investigate technical problems and escalate complex cases to the appropriate internal teams.
- Deliver accurate information while ensuring a positive customer experience.
- Collaborate with colleagues and follow established support procedures and data protection guidelines.
Requirements
What We're Looking For
- French language proficiency to confidently support French-speaking customers.
- Good command of spoken and written English.
- Previous experience in customer service, technical support, or a BPO environment.
- Strong interest in consumer electronics, technology, and troubleshooting.
- Familiarity with Microsoft Office applications.
- Knowledge of Wi-Fi/WLAN, Bluetooth, and basic hardware/software troubleshooting.
- Strong communication, analytical, and problem-solving skills.
- A customer-focused mindset, patience, and empathy.
- Ability to work independently while collaborating effectively with a team.
- Minimum high school education or equivalent.
Benefits
What We Offer
- The opportunity to work in an international, multicultural environment.
- Exposure to consumer electronics and smart home technologies.
- A role combining customer interaction with hands-on technical problem-solving.
- Opportunities to develop your technical support and customer communication skills.
Additional benefits: [Insert confirmed benefits package]
Interested?
If you speak French, enjoy working with technology, and like helping customers solve real problems, we'd like to hear from you.
Apply now and take the next step in your technical support career!