We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description: The collections Officer is responsible for managing overdue accounts while maintaining a customer-focused and solutions-driven approach. This role requires balancing firm negotiation with empathy, ensuring customers are supported in meeting their obligations while protecting the company from financial risk. Collections Officers operate in a fast-paced, technology- enabled environment, using multiple communication channels (phone, email, chat and other digital platforms) to connect with customers. A key part of being a Collections Officer is identifying vulnerable customers and recognising hardship triggers early using discretion, empathy, and sound judgement to escalate such cases properly and ensure that customers received the right support. A Collections Officer plays a key role in compliance and data protection. Principal Duties: Deliver a professional and customer-focused collections experience across multiple channels. Negotiate and agree on sustainable repayment arrangements that balance customer circumstances with business objectives. Identify vulnerable customers or hardship triggers and escalate cases in line with company policies and regulatory requirements. Use collections systems effectively to manage workflows and document all interactions. Collaborate with cross-functional teams (Customer Service, Admin, Fraud, Lending) to resolve account issues promptly. Ensure compliance with industry regulations, company policies, and data privacy standards. Contribute feedback and insights to improve collections strategies, customer journeys, and process efficiency. Adapt to evolving technology and tools, including AI-driven collections support, reporting dashboard, and digital payment platforms. undefinedJob Qualifications:Excellent English language communication skills (written and verbal), with strong professional etiquette.Demonstrated negotiation, conflict resolution and problem-solving skills.Strong accountability for achieving results and meeting collections KPI’s.Ability to manage multiple cases simultaneously with high attentions to detail.Awareness of hardship indicators and ability to exercise empathy and discretion when managing vulnerable customers.Ability to work independently and collaboratively within a fast-paced environment.Flexible, adaptable, and open to continuous learning and process improvement.Previous experience in Collections or financial services is required. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

Collections Officer.

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