We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! HMO coverage for you and your family Yearly Kick-Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career — yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE You are a Team Leader, a champion in your field. As part of the A-Team, your role plays a key part in our success. You’ll manage and lead a high-performing team while ensuring service levels, performance targets, and client expectations are met. Your daily responsibilities include, but are not limited to: Deliver monthly PEAMs, PAFs, and performance scorecards to agents Conduct weekly performance updates and one-on-one coaching sessions Monitor and validate MyPay logs, overtime, and leave compliance Coordinate across departments to meet campaign goals Maintain team trackers (attendance, performance stats, etc.) Communicate updates from Ops and Clients during huddles and coaching Create monthly scorecards and prepare agent incentives Handle client escalations, calls, and daily reports (EOD, Adhoc, etc.) Drive performance by analyzing reports and aligning team efforts Issue DPFs/CAFs for behavior, performance, or COC violations Lead schedule planning and ensure adherence to operational processes Facilitate daily call listening sessions and coaching documentation Attend management and client meetings to provide team updates A BIT ABOUT YOU You’ll thrive in this role if you bring: At least 2 years of experience as a Team Leader or similar role Solid understanding of training needs and staff relations Strong communication, coaching, and interpersonal skills Proficiency in data analysis and reporting tools Familiarity with Microsoft Office tools Ability to multi-task and drive results under pressure Experience in performance management and employee development WHAT SUCCESS LOOKS LIKE Smooth day-to-day operations Highly engaged and motivated team Consistently achieved KPIs and service levels Strong collaboration with clients and internal stakeholders WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever – Smart questions spark smart solutions Entrepreneurial Energy – Think like an owner. Solve like a founder Fast with Intent – We move fast and deliver real results Laugh and Learn – We don’t take ourselves too seriously, just our results What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

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