Community Services Manager
Lead Programs That Change Lives Every Day
Primary Key Responsibilities
Workforce Leadership, Staffing & Culture
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- Recruitment & Onboarding: Partner actively in hiring decisions and champion structured, efficient onboarding practices to set new hires up for long-term success.
- Talent Development & Mentorship: Lead, develop, and motivate both the ADL and DSA teams to foster strong employee engagement, team belonging, and retention.
- Performance Accountability: Establish clear performance expectations and hold teams accountable to ACC values and standards. Conduct regular evaluations, reviews, and continuous coaching.
- HR Collaboration: Manage employee performance concerns and disciplinary issues using the EPR tool in close partnership with Human Resources.
- Operational Oversight & Auditing: Supervise day-to-day department operations, effectively delegating responsibilities while monitoring audit fidelity.
- On-Call Support: Participate in the leadership weekend on-call rotation to support urgent operational and client needs.
Participant Services & Program Growth
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- Program Expansion: Actively develop, promote, and expand both the ADL and DSA participant bases, identifying emerging community needs and referral opportunities.
- Intake & Contracting: Oversee the complete participant lifecycle from referral intake and initial contract development to timely annual recertifications and renewals.
- Person-Centered Advocacy: Participate in Individual Support Plan (ISP) meetings, ensuring services align with individual goals and medical protocols.
- Mediation & Family Relations: Mediate complex participant, family, and case-management inquiries or grievances with empathy, professionalism, and decisive conflict resolution.
State Mandates, Regulatory Compliance & Quality Assurance
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- OAR Compliance: Maintain comprehensive working knowledge of all relevant Oregon Administrative Rules (OARs), Office of Developmental Disabilities Services (ODDS) regulations, and federal/state funding standards.
- Compliance Training: Ensure all departmental staff meet mandatory state and agency compliance requirements, tracking continuing education across the workforce.
- Professional Continuing Education: Complete a minimum of 24 hours of training per calendar year.
- Incident Investigations: Review and audit Incident Reports (IRs), executing Phase 2 internal investigations.
Financial Management & Reporting
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- Budgeting & Forecasting: Partner with executive leadership to develop, manage, and monitor annual department operating budgets and quarterly revenue forecasts.
- Profitability & Shift Structuring: Maintain thorough command of shift payment structures, billing units, service authorizations, and staff-to-client ratios to ensure program sustainability and financial health.
- Financial Reporting: Deliver routine financial analyses, quarterly performance reviews, and proactive cost-control updates to the Executive Director and CFO.
Documentation, Data Systems & Executive Communication
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- Client Records: Maintain rigorous oversight and quality control of all electronic client records, service notes, and documentation systems in full accordance with HIPAA and state confidentiality standards.
- KPI Management: Track, analyze, and report on core Key Performance Indicators (KPIs), including service utilization, billable hours, turnover, and incident trends.
- Executive Collaboration: Maintain proactive, transparent, and direct communication with the Executive Director, CFO, and inter-departmental peers regarding departmental performance, risks, and milestones.
- Adaptability: Perform other leadership initiatives and operational duties as requested.
Equal Opportunity Employer
Access Community Care is an Equal Employment Opportunity (EEO) employer. We are committed to building an inclusive workplace and encourage individuals of all backgrounds to apply.