Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.
About This Role
We’re seeking a Patient Administration Supervisor to supervise our front office operations and ensure the smooth, efficient day-to-day operations of our center. In this role, you’ll oversee appointment scheduling and timeliness, coordinate clinical intake schedule additions, ensure patient paperwork is accurate and complete, and communicate ongoing progress and operational needs while supporting a welcoming, organized experience for patients and staff.
*This is a 100% onsite position at our Northbrook location*
*Schedule: Monday through Friday between the hours of 8:00am to 6:15pm*
What You'll Do:
- Oversees the creation of the monthly schedule and tracks staff lunches
- Covers patient care coordinators shifts as needed within hours of operation when short-staffed.
- Utilizes Electronic Medical Record system as needed to verify patient information is kept secure and used appropriately by abiding by HIPAA.
- Assists in interviewing, training, and providing feedback for performance reviews of patient care coordinators.
- Updates and assists with implementation of Patient Care Coordinator Protocol Manual. Reviews periodically to confirm protocols are up to date and relevant.
- Maintains documentation according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
- Contributes to agenda and co-leads front office meetings.
- Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
- Performs other related duties as assigned.
Who You Are:
- High school diploma. Bachelor's Degree preferred
- 1-2 years of supervisory experience preferred.
- 2-4 years of experience in a healthcare or customer service setting.
- Displays leadership qualities.
- Proven skill-set as a team player.
- Excellent written and verbal communication skills.
- Professionalism and professional image.
- Strong organization and planning skills; detail oriented.
- Ability to multi-task in a fast-paced environment.
- Computer proficiency and ability to learn new software.
- Conflict resolution and problem-solving skills.
- Flexible Schedule
We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.
We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!
Who We Are
Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.
A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.
Benefits & Perks
We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.
For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.
What’s Next?
Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!