Area Key activities Key Result Areas / Indicators
Customer management
Evaluate and review customer specific Q-requirements, monitor improvement action to achieve customer results
Manage & represent customer visits and audits at Bosch, plan & coordinate management visits to customer.
Coordinate with stakeholders to enable continuity of production in special events
Customer satisfaction index and fulfilment of customer
Claim management (301.06)
Manage customer claims, rework & reverse logistics of customer & IPN return samples for 0 km, field and AA as per BBM process as a methodological expert (primary & secondary analysis)
Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain
Customer satisfaction index and fulfilment of customer requirements;
Plant targets
- Product Audit & QMS (MP 301.09)
- Ensuring product and process quality as per defined SOP in plant across the shifts, and resources for conducting audits (regular, event based)
- Prepare team for management reviews (ROIN, BVS-Q, OLR, VBRM, SCIP etc) and audits (PS/QMM, IATF, 2DP and customer/ third party system audits)
- QMS adherence as per process landscape. No Major NC
Change Management
- Represent and authorize the quality function during various change management events (QG gates, IPN releases, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA)
- QMS adherence as per process landscape. No Major NC
Quality improvement
- Initiating & driving Q improvement projects (HEP, IDC reduction, Shainin, Digitization, SCIP, RPP- cost saving project, Q complaint related) and enable supplier quality improvement projects
- Customer satisfaction index and fulfilment of customer requirements
Escalation management
- Asses the various risks in different areas (in-house production, customer support, plant to plant and extended workbench, blocked inventory) & Pre-alert to management in case of high risk
- On time management of crisis / escalations
- Extended workbench
- Ensure Product and process quality as per defined SOP at extended workbenches (e.g., QAP, Prebo, Macurex, Uni...)
- QMS adherence as per process landscape. No Major NC
Budget Management
- Control annual budget inline with the defined targets related to third party services (containment and analysis).
- Regularization & approval of PDI & dealer's claim amounts
QMS adherence as per process landscape. No Major NC
People Management
- Foresee requirement related to Q methods, digital competency requirements based on current and future trends and direct employee capability accordingly. Incl Third party and PDI management.
- Employee satisfaction
* Bachelors degree in engineering in Mechanical, Automotive, Electrical or Industrial engineering
* Masters in Engineering in relevant streams (desirable)
* 15+ years of relevant work experience in Manufacturing / Quality / Operation management
Location
Bosch Limited, Bidadi Plant