GTM Process & Automation Manager.

Accountabilities:

• Analyze existing sales workflows by working directly with Business Development Representatives (BDRs), Account Executives (AEs), managers, and sales leaders to identify inefficiencies, process gaps, and opportunities for automation.

• Map end-to-end sales journeys, evaluate system usage, identify repetitive manual activities, and determine where integrations, automation, or tool consolidation can improve productivity.

• Define and prioritize improvement initiatives using measurable baselines, expected business impact, time savings, and the number of employees affected.

• Develop recommendations supported by field feedback, system data, and sales call insights, presenting clear solutions and trade-offs to senior leadership.

• Design, build, and implement workflow automations, AI agents, and internal tools using n8n, Claude, Clay, Salesforce, Gong, and related technologies.

• Optimize sales processes across SMB and Mid-Market segments, ensuring consistent execution throughout the funnel, from prospecting and lead generation to opportunity management and closed-won deals.

• Collaborate with GTM Systems, Sales leadership, and other stakeholders to align priorities, coordinate implementation, and support technology integration and consolidation.

• Drive adoption of new processes and tools through workflow automation, system guardrails, documentation, training, and collaboration with the Sales Enablement team.

• Establish and monitor adoption, process consistency, and business performance metrics, providing regular reporting and recommendations to leadership.

• Hold stakeholders accountable for implementation progress, identify adoption gaps, and continuously improve or retire solutions based on performance and user feedback.

• Establish a continuous feedback loop with sales teams to ensure that implemented solutions remain effective, relevant, and aligned with business objectives.

Requirements:

• At least 8 years of experience in Revenue Operations, Sales Operations, Sales Enablement Operations, or GTM Engineering, preferably supporting B2B sales organizations.

• Proven experience redesigning business or sales processes based on employee feedback and driving sustained adoption with measurable results.

• Strong understanding of end-to-end sales workflows and experience optimizing processes across multiple platforms through automation, integration, or system consolidation.

• Demonstrated ability to identify repetitive manual tasks, assess their operational cost, and develop automation solutions that improve productivity.

• Hands-on experience building and deploying workflow automations, AI agents, or internal tools, with a strong focus on practical adoption and measurable impact.

• Proficiency with Salesforce and Gong; experience with Clay, n8n, or comparable workflow automation platforms is highly desirable.

• Practical experience using large language models (LLMs), particularly Claude or similar AI technologies, to build intelligent workflows and improve operational efficiency.

• Strong analytical skills and the ability to translate field insights, system data, and performance metrics into actionable recommendations.

• Experience tracking process adoption and consistency, presenting performance insights to senior leaders, and constructively driving accountability across teams.

• Excellent communication and stakeholder management skills, with the ability to facilitate working sessions with sales representatives and present strategic recommendations to executive leadership.

• Strong ownership mindset, problem-solving abilities, and a continuous improvement approach, with the ability to manage projects independently in a fast-paced environment.

Benefits:

• Competitive annual base salary: $101,629–$169,381, depending on experience, qualifications, and location.

• Eligibility to participate in a discretionary performance-based bonus plan.

• Medical, dental, and vision insurance coverage.

• Basic life insurance.

• 401(k) retirement plan with company matching contributions.

• Paid maternity and parental leave.

• Flexible paid time off program and paid holidays.

• Paid sick leave.

• Quarterly wellness days (one day per quarter).

• Access to AI-powered productivity tools and technologies from the first day of employment.

• Opportunities for continuous learning, professional development, and career growth.

• Collaborative, high-performance work environment that encourages ownership, innovation, and accountability.

• Remote work opportunities for eligible candidates residing in approved U.S. states.